Customer Journey Expert

GJA: 17 As a Senior Digi Customer Journey Expert, your responsibilities will include: - Gain a profound understanding of the market and our Customers - you have a deep knowledge of customer needs, market trends, fintech players, competition and digital experience etc. to be able to define the best user experience for our customers- Ensure excellent customer...

A day in the life of a Payment Customer Journey Expert As a Customer Journey Expert in the Payments area, you can: - Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution...

A day in the life of the Customer Journey Retail Insurance - Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization; - Design, deliver and...

[Sales & Business Development Expert (CJE) -Tribe Daily Banking & Client First - Brussels Technical data function [Work Location, Work address] - CSM/Marnix Brussels [Possibility of 50% work from home on the basis of a team agreement] [Work Schedule] Full Time 100% Your role & work environment At ING we have bold ambitions to improve the digital...

End-to-End Process Improvement Digital Expert As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR and EL lines of business within our Operations division. Reporting to Global E2E MDDR EL Process Improvement Manager, you'll be at the forefront of integrating advanced automation and digitalization...

Squad Master Insurance - Business Banking A day in the life of the Head of Business Insurance Value Proposition - Understand business insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments; - Be at the core of the strategy definition for business insurance at ING by translating business ambitions...

ING is looking for a passionate Chatbot Builder /Data Analyst About ING Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international...

**What you do** As Customer Excellence and Sustainability trainee officer, you will contribute to better understand Customer Satisfaction drivers and to improve the roadside assistance experience by working with all stakeholders, at global and local level. You will also actively be part of the sustainability monitoring and roadside assistance sustainable...

Purpose: Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service. - Processing orders from customers and resolving complaints -Advising customers on...

A travel services company is seeking a Travel Customer Representative to support clients from booking to return, ensuring exceptional service throughout their travel journey. The ideal candidate will have strong communication skills and customer service experience, ideally within the travel industry. This role offers 100% remote work with flexible scheduling...