Customer Journey Expert

[Sales & Business Development Expert (CJE) -Tribe Daily Banking & Client First - Brussels

Technical data function

[Work Location, Work address] - CSM/Marnix Brussels
[Possibility of 50% work from home on the basis of a team agreement]

[Work Schedule] Full Time 100%

Your role & work environment

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in.

In Tribe Daily Banking & Client First, we are responsible from:

- end-to-end management of daily banking products with all aspects (incl. definition of commercial strategy, value proposition design, delivery roadmap, P&L and risk management)
- overall orchestration of mass retail segment incl Branch Network (client ownership, acquisition, onboarding, 3rd party services)
- leading ING retail digitalization roadmap for delivering a superior digital/mobile customer experience

We offer more than only daily banking services, we also enable our customers to stay ahead in their daily financials by offering the value added services. In concrete you will be responsible for supporting the sales & business development of our branch network, more specified towards the Financial Experts.

Your success indicators will be linked to towards the key targets of our branches such as product sales, CSAT, Mobile Conversion, STP Onboarding of new clients.

Your key responsibilities

You’re part of the domain “Sales & Business Development” withing the tribe Daily Banking & Client First and you will strongly collaborate with other tribes.

As a Sales & Business Development expert your responsibilities will include:

- Connecting to all other tribes who see our branch network as one of the sales channels.
- Supporting Team Leads and Region Directors in their commercial success.
- Installing and managing commercial campaigns
- Analyzing and improving strategical challenges related to our branch network.
- Play an advisory role in your core field of expertise & competence towards teams & senior management.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Sales & Business Development expert you will also need:

- You are a naturally collaborative person, who listens and invests in others to achieve common goals.
- You’re have a strongly structured in your own work ethic.
- You hold a Master’s degree or are qualified with relevant experience.
- You have 5 to 10 years experience in retail banking, preferably linked to human channels
- You’re hands-on and willing to challenge the status quo by launching, evaluating, improving sales and business development initiatives.
- You put the customer first.
- You have a strong affinity with the retail banking market and the rapidly changing customer needs
- EN and NL or FR- speaking

We offer you
- The paragraph below is fixed for all ING vacancies, aligned with our global employee value proposition and Orange Code. Content cannot be modified nor removed._

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

- Personal growth & challenging work with endless opportunities to realize your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavors’
- A progressive and agile way of working, where new ideas are valued ahead of convention

A hybrid way of working
- We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.

Furthermore, within the Daily banking & Client first department, you can count on a range of opportunities to invest in your personal and professional growth with:

- A challenging and high-pace environment with a potential to create direct impact on our value added services.
- A clear purpose, a unique offer and a range of flexible compensation and other benefits.
- The possibility to invest in your professional and personal growth thanks to the expertise of our international teams, and our knowledge sharing culture
- A hybrid way of working with a possibility of 50% remote working based on a team agreement.

We redefine banking. What about you?

We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that