Customer Excellence

**What you do**
As Customer Excellence and Sustainability trainee officer, you will contribute to better understand Customer Satisfaction drivers and to improve the roadside assistance experience by working with all stakeholders, at global and local level. You will also actively be part of the sustainability monitoring and roadside assistance sustainable action plan set-up.

By joining our Team, you will learn from global environment, facing great customer and sustainability challenges and working closely with global teams and markets across the globe.

During your training, you will have the opportunity to contribute to:

- Develop the roadside assistance customer satisfaction monitoring (OSAT, NPS, complaints), perform quantitative and qualitative data analysis to understand satisfaction drivers, customers pain points and improvement areas within the value chain
- Be part of the customer excellence action plan design. follow-up with local business units and global functions, and contribute to customer journey workshops preparation
- Identify satisfaction and sustainability best practices within Allianz partners business units and perform benchmark, market intelligence or customer research
- Actively support the roadside assistance sustainability strategy by enhancing awareness, delivering CO2 emission dashboard, monitoring sustainable product, following the sustainable action plan with global and local stakeholders

**What you bring**
Here are the key competencies important for the success of your trainee job:

- Analytical skills
- Excellent interpersonal skills & problem solving
- Organizational skills: structured & rigorous
- Motivated, dynamic and team player
- Fluent in English, comfortable in a multicultural environment
- Customer care and sustainability committed
- Last year study in Master’s degree : Business Administration, Marketing, Economics or other relevant program

**What we offer**
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board.
**Let's care for tomorrow.