Customer Relations Specialist Team Leader
il y a 7 jours
Aider la Direction et le Responsable de service à atteindre les objectifs relatifs à l’Expérience Client en effectuant une série de tâches de niveau Professionnel. Manager et animer une équipe d'une trentaine de collaborateurs. Contribuer aux processus définis relatifs aux « personnes » (formation, encadrement, réunions d’information, etc.), à l'élaboration des plannings, au traitement des appels transmis, etc.. Effectuer des types définis d’analyse et de résolution de problèmes complexes et développer des recommandations/solutions. Contribuer à l’amélioration continue en participant aux phases de développement et de mise en œuvre des solutions locales et des initiatives de changement, qui améliorent l’Expérience Client, la qualité, la productivité et la conformité. Implements defined CE learning initiatives that support the business in achieving a skilled and empowered workforce. Focuses learning on the skills, knowledge and behaviours required to achieve the Customer Experience goals, which include meeting the customer’s physical and emotional expectations. Supports continuous improvement by participating in the evaluation of training needs and development of new materials/tools to improve CE, quality, productivity, and compliance. - Statut Cadre - Anglais courant / professionnel impératif - Travail en rotation et horaires décalés, jour, soirée, nuit - Travail et/ou astreintes samedi / dimanche et jours fériés FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all **Our Company**: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. **Our Philosophy**: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. **Our Culture**: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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Team Lead, Customer Success
il y a 1 semaine
Paris, Île-de-France Armis Security Temps pleinArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and...
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Team Lead, Customer Success
il y a 1 semaine
Paris, Île-de-France Armis Temps pleinArmis,the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuouslysee,protectandmanageall critical assets - from theground to the cloud. Armis secures Fortune 100, 200 and 500...
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Customer Success Team Lead
il y a 1 jour
Paris, France Global-e Temps plein**Global-e (Nasdaq: GLBE)** is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace,...
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Internship - Customer Service M/w
il y a 2 jours
Aéroport Paris-Roissy-Charles-de-Gaulle, France CEVALogistics Temps pleinLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Team Lead, Customer Strategy
il y a 2 semaines
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Team Lead, Customer Strategist, Southern Europe
il y a 2 semaines
Paris, France Spendesk Temps pleinTeam Lead, Customer Strategist, Southern Europe Join to apply for the Team Lead, Customer Strategist, Southern Europe role at Spendesk. We’re looking for a strategic yet hands‑on Customer Success Leader to manage and grow a team of Mid‑Market Customer Success Managers while owning their own customer portfolio. You’ll balance coaching and developing...
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Team Lead, Customer Strategist, Southern Europe
il y a 2 semaines
Paris, France Spendesk Temps pleinTeam Lead, Customer Strategist, Southern Europe We’re looking for a strategic yet hands‑on Customer Success Leader to manage and grow a team of Mid‑Market Customer Success Managers while owning your own customer portfolio. You’ll balance coaching and developing your team with directly driving impact across your accounts, from onboarding to renewal....
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Customer Success Team Leader
il y a 1 semaine
Paris, France SumUp Temps plein**Customer Success Team Lead - Paris - on-site** At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely...
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Customer Success
il y a 1 jour
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Customer Experience Specialist
il y a 2 semaines
Paris, France Horace Temps plein**Description du poste**: Horace recherche un(e) Customer Experience Specialist à partir du mois de septembre pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience et rattaché(e) au Head of Customer...
