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**Company presentation**
World** **leader in gases, technologies and services for Industry and Health**, Air Liquide is **present in 80 countries** with approximately** **66,000 employees** and serves **more than 3,6 million customers and patients**.
**Oxygen, nitrogen and hydrogen** are essential small molecules for l**ife, matter and energy**. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Air Liquide’s ambition is to l**ead its industry, deliver long-term performance and contribute to sustainability**.
**Entity and activity description**
World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,5 million customers and patients.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
You will be part of the Benelux “Industrial Merchant” entity based in Brussels, in charge of producing & delivering industrial gases to customers in a wide range of industries, such as Manufacturing, Food & Pharma, Research & Analysis as well as Entrepreneurs & Professionals.
The team in which you will work consists of about 40 people, located in various cities in Belgium and in the Netherlands.
They are in charge of the Customer Services activities for the 3 regions of the Benelux.
Our mission is to improve customer satisfaction & customer experience through simplification and digitalization of all interactions, making room for more personalized and higher value added interactions leading to customer intimacy.
**Missions and Responsibilities**
You will be responsible for leading and/or participating in several internal & transversal projects, in a spirit of simplification & digitization. The scope will be Customer Services (CS) and Customer Experience (CX).
Participate in and lead internal & transversal projects, in order to deliver them on time/on budget/with the expected quality & outcome
You will contribute to this mission by
- Formalizing the necessary project documentation (scope, planning, budget,...)
- Coordinating the work of the project team members
- Organizing regular project steering committees to:
- communicate project progress to the various stakeholders
- formulate recommendations and get decisions
- ask for support if needed
- validate Gate passages (if applicable)
- Follow-up management of change
**Why Join Us?**
You will be able to learn more about Customer Services and all aspects related to it within a company. You will be driven by customer and employee feedback & needs, collaborating with multiple stakeholders in order to find ways to improve both the customer and employee experience. You will be challenged to participate and lead projects with multidisciplinary teams, located in different countries.
You will make regular presentations of the various projects towards their respective Steering Committees and coordinate the overall Customer Services project roadmap.
**Competencies and Profile** Education**:
- Business School
- or Master’s Degree in Engineering
**Soft and Hard Skills**:
- Team Spirit
- Autonomous
- Entrepreneurial spirit
- Result oriented
- Structured and organized
- Curious
- Good communication skills
- Strong in project management
- Influencing skills
- At ease with data and IT systems (excel, google sheets, powerBI..)
**Languages**:
- English & French fluency are Mandatory
- Dutch is Nice to have
Drivers’ license category B.
**Additional information** Please send your CV and motivation letter in English**
**Position based in Brussels, Belgium for a period of 24 months.**
The V.I.E., an international young graduate program, enables young professionals who are less than 28 and European Union nationals to work for a French company in any country of the world. Becoming part of this program means going abroad to carry out a professional assignment for up to 24 months whilst benefiting from social care coverage and an interesting salary, which depends on the host country.
Job Reference: FR16872
