Technical Customer Support Specialist
il y a 2 semaines
**Ringover** is the SaaS solution for efficient management of client and prospect interactions.
By merging AI technology with a simple interface, our flagship solutions, Ringover (Advanced Business Communication), Empower (Conversational AI), and Cadence (Automated Prospecting), transform each interaction into a lever for performance and productivity.
We serve over 15,000 global companies, including leaders such as AXA, ManoMano, Pennylane, Best Western, and Malt.
With a global presence in five strategic cities**:Paris, Lyon, London, Barcelona and Atlanta **our 300 employees are shaping the future of communication and AI.
With an ambitious vision and compelling results, Ringover has successfully raised €20 million in a Series B funding round. This operation was made possible by the financial support of Orange Ventures, Bpifrance's Large Venture fund, and Expedition Growth Capital, reinforcing our position in the market and our growth aspirations.
Join the tech and AI adventure with Ringover, where innovation, diversity, technology, and simplicity converge towards excellence
As a **Technical Support Specialist**, working directly with Support Team Lead, Jacqueline, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
**Key Responsibilities**:
- Oversee end-to-end management of technical incidents via phone support.
- Promptly resolve technical issues, collaborating with cross-functional teams.
- Analyze requirements, offering effective solutions for client needs.
- Ensure compliance with Service Level Agreements in all client interactions.
- Clearly communicate technical information to diverse audiences.
- Efficiently manage tickets, prioritizing based on urgency and impact.
- Collaborate with internal teams to escalate and resolve high-priority issues.
**About You**:
- You're organized, independent and proactive, and have an active interest in your work
- You demonstrate empathy and a strong sense of customer relationship
- You have good analysis capacities and enjoy problem-solving
- You're good at verbal and written communication
- You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
- You master the network domains, VoIP, TCP/IP, internet, etc.
- You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
**You are fluent in French and English. Spanish is a +**
Knowledge of the Zendesk, Jira and Salesforce tools is appreciated.
- Be part of a fast-growing company with an innovative product and vision,
- Health insurance covered at 100%,
- 6 weeks of vacation,
- Hybrid working environment from our offices in Montrouge with a monthly allowance of €20,
- Sustainable mobility package up to €700 per year (including 50% reimbursement of the Navigo pass) or a fuel allowance of €400 per year.
**And also**:
- An international, multicultural, and dynamic team
- Regular afterworks
- Activities and facilities that allow you to enjoy a moment of relaxation during your working day : sports, piano, video games...
- An opportunity for voluntary work 1 day per quarter with the association Numérique Pour Tous (Digital For All).
**Job Types**: Full-time, Permanent
**Language**:
- English (required)
- French (required)
- Spanish (preferred)
Work Location: Hybrid remote in 92120 Montrouge
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