Software Service Manager
il y a 1 semaine
**That feeling when hard work actually pays off.**
We are looking for a new Software Service Manager for our team in France, responsible to lead and manage a service team of Marel Software specialists, schedule activities, build and maintain relationships with key customers, and support customer care.
In this role, you will be jointly responsible, together with the Regional Software Service Manager, for the development of the Marel Software service organization, towards regional and global initiatives and demands.
The main objective of this role is to deliver Marel Software services and projects to Marel’s customer. This includes scope and price approval for projects and service quotations, including service contracts and installations; participating in sales meeting to provide support for upcoming opportunities, acting on NPS scores according to Marel processes; manage delivery of Marel Software services as part of SLA’s and support renewals.
As part of your role of Software Service Manager, you will also:
- Conduct performance interviews and appraisals with all team members. Set goals and monitor progress.
- Determine schedules, and assignments for work activities, based on work priority and resource availability
- Overall case management for the team;
- Deliver KPI’s as defined by the Regional Software service manager and suggest improvements when need
To be successful in this role, you have sound knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. You also have strong knowledge of software products and processes or similar technologies/industries.
You have the ability to execute agreed tasks & deadlines against performance criteria (KPI) and a flair for management and motivation of people, gaining commitment from both internal and external colleagues.
Moreover, we expect you have:
- Bachelor’s degree or experience equivalent to a four-year degree and a minimum of five years’ experience as a manager in an international, innovative and technical environment, preferably with services experience
- Demonstrated ability in building and managing diverse teams
- Demonstrated success in leading teams against challenging service goals
- Ability to execute business improvements to achieve high customer satisfaction
- Ability to understand business needs and translate this into team effort
- Strong English skills, both written and verbal
- Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage
If you're looking for a role that brings you true recognition and rewards for your hard work, then do not hesitate to click on “Apply” and send us your resume Interviews will be conducted on a rolling basis, so do not wait to let us know you are interested
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