Service Business Manager
il y a 2 jours
**Grateful to have someone who counts on you? Our Service Business Managers are**
As our Service Business Manager for France & North Africa, you are responsible for customer management and service sales in your region. You will manage a group of Customer Care Managers, Customer Service Coordinators, and Spare Parts Coordinators in all our industries. You will report to the Regional Service Business Manager South Europe, Middle-East & Africa.
You day-to-day will look a lot like this:
- Develop, manage and deploy a service sales plan to achieve set service sales targets (including service contracts, services and spare parts) for all installed base in the sub-region, including customer satisfaction.
- Manage, motivate and support the commercial team in your region, with external sales, internal sales and supporting roles. You drive teamwork, engagement, customer focus and pro-activeness.
- Ensure that all customer touchpoints are aligned, and defined customer journey expectation is communicated and understood to your commercial team.
- Responsible to ensure commercial escalation is done as agreed and that all persons in the sub-region commercial team know and follow the escalation process.
- Drive build-up of market and customer knowledge for the sub-region and ensure that all business intelligence and opportunity management data is up to date like CRM, customer reports, installed base and sales reports for the sub-region.
**Who are we?**
We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably - but we need a new Service Business Manager with diverse perspectives and skills to help us get the most out of this opportunity.
**What´s in it for you?**
There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:
- freedom to take initiative and make a real impact in a growing global business
- recognition for your achievements
- clear objectives and realistic demands
- access to decision-makers and a global network of specialists
**What kind of a person are you?**
We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:
- Hold a degree in technical domain or Business Administration or similar is preferred.
- Have solid experience in leading (service) sales teams, preferably in a similar region.
- Can show your leadership abilities, being a true people manager who can guide and coach the team to grow personally and professionally.
- Have commercial experience in a B2B environment, preferably in OEM equipment (service) sales.
- Ideally have experience in the food industry
- Possess strong verbal and written skills in English and French
If you are looking for a role that makes you feel valued, then this is the right opportunity for you.
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