Customer Care Manager

That feeling when no two days at work are the same

As our new Customer Care Manager, using your technical education and commercial sense, you grow the sales of Service Business Products like Service Level Agreements (SLA's) and spare parts. Visiting food producers that use JBT Marel equipment, you convince them to use our services, process knowledge and parts, improving the performance and reliability of their processes and systems.

You spot opportunities, propose solutions that add value to the customer, and close the deal. With your commercial sense, you enjoy to sell value (e.g. Total Cost of Ownership, improved machine performance, higher throughput, and quality) in a competitive market.

Your day-to-day will look a lot like this:

• Visiting customers and prospects, identifying opportunities for sales of Service Business Products and parts. This includes arranging, preparing, and reporting these visits;
• Independent handling of the entire sales process including offering solutions matching your customer's needs;
• Cooperate with Service Area Managers (for regional and industrial information), Service Engineers (your eyes at the customer), and Account Managers (who sell new equipment).

Since this is a commercial role, we measure your performance by the amount of visits you do, volume of created opportunities, and your hit rate.

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably – but we need a new Customer Care Manager to help us get the most out of this opportunity.

What kind of a person are you?

We encourage each of our employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We're committed to creating an inclusive culture and welcome new colleagues from all walks of life.

You will recognize in yourself that you understand machines and equipment. You like to manage and organize your own work. Also, you have experience in sales of complex equipment or high value services. You want to be the trusted advisor for your customers, for you customer centricity is essential.

In order to be successful in this challenging role, we are looking for the following in your profile:

• Education in technical area (eg Mechanical, Electrical, or Mechatronics Engineering) or in Business Engineering.
• Minimum 2-3 years' experience in a technical environment, preferably at a manufacturer of capital equipment.
• Minimum 2-3 years' experience in sales of services or capital goods.
• Understanding of the food processing industry is an advantage
• Comfortable speaker in English and French
• Independent worker, able to schedule your own tasks and week planning.
• Willing to travel: 2 to 3 customer visits per week

About JBT Marel

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the leading partner in solutions for a sustainable food industry. At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.

Our values show who we are at our best.

As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

Interested?

If this sounds like the right opportunity for you, include your resume

Join us. Shape the future. Start at JBT Marel.