Product Operations Manager

**We are bsport. The place to be**

At bsport, we’re building the AI-native operating system for fitness and wellness businesses. With 200+ teammates and $10M ARR, we empower studios and appointment-based businesses to grow revenue, optimize operations, and deliver exceptional client experiences.

We’re scaling fast — and we need a **Senior Product Operations** leader to ensure our product organization runs with precision, speed, and strategic alignment.

**About the role**:
As our **Senior Product Operations** specialist, you’ll work hand-in-hand with the **CPO** to make sure our operations not only run smoothly today but also **enable our long-term strategy**. You’ll be responsible for building the systems, processes, and insights that empower our product team to deliver at scale.

You will also **own our Voice of the Customer (VoC) process**, ensuring we systematically capture, synthesize, and act on customer insights. By tightening the **feedback loop between our GTM teams and product priorities**, you will help ensure we’re solving the most impactful problems for our customers and market.

In addition, you’ll help **craft executive-level and board reporting**, giving leadership the clarity, metrics, and narratives needed to make high-impact decisions.

**What will be your impact**:
**Strategic Alignment & CPO Partnership**
- Partner directly with the CPO to operationalize the product vision and long-term strategy.
- Translate strategic priorities into clear operational plans, timelines, and success metrics.
- Anticipate and remove operational roadblocks to strategic initiatives.

**Operational Excellence**
- Design, document, and optimize product development workflows across teams.
- Manage and improve the product tool stack (Jira, Notion, Metabase, etc.).
- Establish and maintain consistent product KPIs, tracking performance across verticals.

**Voice of the Customer & Feedback Loops**
- Own and continuously improve our **Voice of the Customer** program, ensuring structured, actionable insights feed into product decision-making.
- Tighten the feedback loop between **GTM teams** (Sales, CS, Marketing) and **Product**, ensuring customer needs and market signals are reflected in prioritization.
- Consolidate customer feedback from multiple sources into clear themes for the product roadmap.

**Data, Reporting & Insights**
- Build and maintain executive-ready dashboards to measure product performance, adoption, and business impact.
- Prepare **board-level product updates** in collaboration with the CPO, ensuring clear storytelling backed by data.
- Partner with PMs to run analyses that guide prioritization and investment decisions.

**Innovation & AI-Driven Tools**
- Proactively scout, test, and implement **new tools and processes enabled by LLMs** and emerging AI technologies.
- Train and evangelize best practices so product, design, engineering, and GTM teams can fully benefit from AI-powered capabilities.
- Measure adoption and impact of new tools, ensuring ROI and continuous improvement.

**Release & Program Management**
- Coordinate cross-functional readiness for product launches.
- Ensure release notes, documentation, and enablement materials are timely and high-quality.

**Continuous Improvement**
- Identify bottlenecks in product operations and implement scalable solutions.
- Benchmark and roll out industry best practices to improve team efficiency.

**You would be great fit if you have**:

- ** Experience**: 4+ years in product operations, program management, or similar roles within SaaS/tech, with exposure to executive-level reporting.
- **Skills**:

- Strong operational mindset with a bias for action.
- Exceptional data analysis and visualization skills (SQL a plus).
- Ability to design and run structured Voice of the Customer programs.
- Curiosity and hands-on experience with emerging AI/LLM tools.
- Clear, concise communicator able to craft exec-ready narratives.
- **Mindset**: Strategic thinker who also excels in hands-on execution.
- **Collaboration**: Proven track record working closely with senior leadership and cross-functional teams.
- **Nice to Have**: Experience in fitness, wellness, or appointment-based SaaS.

**Why Join Us**:

- **Impact**: Shape the operational backbone of a product organization serving thousands of businesses globally.
- **Leadership Exposure**: Partner directly with the CPO and contribute to board-level decision-making.
- **Customer-Centricity**: Drive how customer insights directly shape our roadmap and strategy.
- **Growth**: Join a fast-scaling Series B company aiming for $15M ARR this year.
- **Culture**: Collaborative, ambitious, and human-first.
- **Perks**: Competitive compensation, equity, health insurance, flexible working, learning budget.

If you’re passionate about scaling product organizations, enabling strategy, and making sure the customer’s voice shapes every decision, we’d love to meet you.

**What We Offer**

We believe great work comes from hap