IT Support Officer

il y a 5 jours

Rennes, France Symrise Temps plein

**About Us**
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more

**Your Role**
As the IT support officer, you will play a critical role in providing IT business support to end-users and teams within the Symrise TN&H IT landscape. Your responsibilities will include:

- Identifying software issues in a timely manner. (i.e.: Warehousing or transport issues in the ERP, legal financial reports, production of analysis certificates )
- Participating in analyses of defects and requirements as well as functional design whenever necessary. (I;e. : setup of Sales in a new country, change of business processes between business units )
- Maintaining and updating SAP and related software documents and procedures.
- Managing and assigning tickets raised by end-users in the ticketing tool.
- Delivering regular and customized training to teams within the business.
- Escalating disruptions in the processes and ensuring process implementation.
- Assisting with the development of a high-performance, motivated workgroup and fostering team-building skills.

**About You**
- Previous experience with SAP and/or ERP systems would be a plus.
- Ability to provide guidance and assist other regarding IT systems.
- Exceptional verbal and written communication skills.
- Extraordinary customer service skills.
- Critical thinking skills.
- Proactive and able to work independently as a part of a global team.
- Sense of urgency when handling multiple tasks in parallel
- Demonstrated ability to deliver results within agreed timelines.
- Comfortable working in a fast-paced and dynamic environment.
- Bachelor’s degree or relevant experience in Technology, Business Administration, Logistics.
- Minimum of 3 years of experience in the relevant areas.
- Experience in the manufacturing industry would be a plus.
- Professional English and French

**Our Offer**
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

**Come join us and embark on a fascinating journey with Symrise.**

Job Reference: EA00237

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