Operations Manager, Grocery and Retail, France

il y a 1 semaine

Paris, France Uber Temps plein

**About the Role**

Uber is transforming the future of grocery & retail, building the world's best and biggest marketplace for on-demand delivery of all local commerces. A key part of this is providing a magical experience to our customers through the stores catalog.

The Operations Manager is the analytical heart of **the French Catalog team**, operating in a wide playing field containing assortment, content quality, availability and search. Creating relevant insights by extracting and merging product and sales data using SQL and/or Python is a key skill.

This person will work empirically, finding explanations and solutions in the data, through pilots and trial and error. They have a good end-to-end understanding of online retail and knows how to work as a team with engineers, account managers and merchants. They know how to set priorities, know how to separate main from side business, and know how to work fast and efficiently.

**What You Will Do**
- Own end-to-end responsibility on assortment, item availability, content quality, product search
- Act as owner of our merchants catalog onboarding and technical integration, being responsible for process follow-up and catalog quality, supervise the project with internal stakeholders (account managers, technical teams)
- Supervise KPIs, run analysis to understand current state of problems, detect root causes and drive action plans
- Attend/lead meetings and coordinate with project stakeholders, including external partners
- Lead, manage and execute projects related to catalog within cross functional teams
- Create end-to-end processes for KPI improvement
- Implement process improvements, scale and automate
- Ad-hoc projects on specific merchants in collaboration with internal/external stakeholders, both commercial and technical
- Train team members on new processes
- Track and document results

**What You Will Need**
- Minimum of 3-5 years of business experience driving scaled operations, strategy, or project/program management
- Prior experience working with catalogs at an e-commerce or technology company
- Problem solving mindset; ability to identify problems, determine the correct analysis to assess them and come up with solutions
- Leadership skills and stakeholders management; involve everyone needed to implement action plans. Teamwork is key.
- Project management and organizational skills; be able to divide projects into small chronological tasks making sure to follow up, understanding the context and impact of a project and be able to set priorities
- Good business acumen and analytical logic; be able to foresee the impact of projects in different areas of the company
- Multitasking; leading more than one project at the same time
- Comfort with ambiguity, evolving priorities, and an ability to operate autonomously
- Intermediate SQL skills
- Full proficiency in French and English

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