Executive IT Support Lead

il y a 5 jours

Paris, France Ipsen Pharma (SAS) Temps plein

We are reinforcing our Global Digital & IT (GDIT) organization to deliver seamless, high-quality digital services across the company. As part of this ambition, we are recruiting an **Executive IT Support Lead** to ensure exceptional service delivery and operational excellence for Ipsen Executives.

Based in Paris, this role provides a unique opportunity to combine technical expertise with high-level customer engagement. You will be the trusted IT partner for Ipsen Executives, ensuring their digital experience is flawless, secure, and fully aligned with Ipsen’s end-user strategy.

**Your key responsibilities**
- Deliver a high level of IT service availability and quality for Ipsen Executives and their assistants (approximately 30).
- Welcome new Executives, ensuring smooth onboarding and presenting IT services.
- Oversee and coordinate with local technical teams to guarantee consistency and reliability of deployed solutions.
- Act as the escalation point for executive-level incidents, balancing proactive maintenance and rapid resolution.
- Manage and document solutions implemented for the Executive perimeter, ensuring transfer of knowledge in English and French.
- Collaborate with general services teams to manage video conferencing systems and other digital workplace technologies.
- Publish and communicate performance indicators and service reports.
- Propose and implement innovative services to continuously enhance the Executive user experience.
- Partner closely with the IT Service Performance Manager to ensure service continuity and redundancy.
- Conduct training sessions for Executives and assistants to promote new solutions and ensure user adoption.
- Support corporate events from an IT perspective, providing on-site or remote assistance as needed.

**Your profile & expertise**
- Fluent in both English and French, with strong written and verbal communication skills.
- Impeccable presentation, professionalism, and ability to build and maintain trust with senior stakeholders.
- Strong interpersonal and stress management skills in demanding environments.
- Solid background in incident and problem resolution.
- Excellent knowledge of both **Windows** and **Mac OS** environments, including configuration and troubleshooting.
- Good understanding of IT infrastructures (DNS, DHCP, Proxy) and video conferencing tools (Cisco, MS Teams, Zoom).
- Audio-visual knowledge and awareness of emerging digital technologies are strong assets.
- Willingness to travel (mainly within Europe and occasionally to the US) around 20% of your time.

**Why join Ipsen?**
- Strategic role with high visibility, directly supporting Ipsen’s top leadership.
- Dynamic, international work environment combining technology, service, and human interaction.
- Opportunity to innovate and continuously improve executive IT experience.
- Inclusive, collaborative culture focused on excellence, agility, and patient impact.

**Interested?

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