Desktop Support Engineer

il y a 3 jours

Paris, France Allied Digital Services, LLC Temps plein

*Position Title:
Deskside Technician - End User Computing

*
The position of Deskside Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position include, but are not limited to the following:

- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

**Experience**:

- Requires 1 to 3 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options

Schedule:

- 8 hour shift

**Experience**:

- EUC: 1 to 3 years (preferred)
- Windows: 1 to 3 years (preferred)
- B2 Level local language proficiency is mandatory

Work Location: In person

**Job Type**: Contract
Contract length: 12 months

Ability to commute/relocate:

- 92100 Paris: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- DSS: 3 years (required)

**Language**:

- french (required)

  • Desktop Support Engineer

    il y a 1 semaine

    Paris, France Ampstek Temps plein

    OverviewLocation: Paris, FranceJob Type: ContractRequired SkillsMore than 8 years of experience in desktop support; competent in computer hardware break fix.EU citizen with basis travel to Brussels; competent in software Windows 11, Microsoft 365, etc.; break fix.Perform installation, configuration and deployment of operating systems and standard software on...

  • Desktop Support Engineer

    il y a 2 semaines

    Paris, France Total IT Global Temps plein

    **Desktop Support Engineer - End user support** - **Job Description DSS** (a) Desktop Technician will provide day to day local **Duties & Responsibilities** Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video...

  • Desktop Support Engineer

    il y a 2 semaines

    Paris, France Sharp Brains - Global IT Support Temps plein

    **Overview** **Duties** - Provide technical support for desktop and laptop computers, including troubleshooting hardware and software issues. - Manage user accounts through Active Directory and provide VPN access as needed. - Maintain and configure network settings, including TCP/IP, DNS, and firewall configurations. - Utilise tools such as SCCM for...

  • Desktop Support Engineer

    il y a 3 jours

    Paris, France teceze Temps plein

    About **Company**: TECEZE is an IT Service Provider across all public and private sectors, Head office located in the UK. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT. Our clients benefit from a true 24/7 support service operation, the...

  • Desktop Support Engineer L1

    il y a 5 jours

    Paris, France Sharp Brains Ltd Temps plein

    1- One year Business to Business contract 2-**Experience/Skills**: - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and...

  • Desktop Support Engineer

    il y a 2 semaines

    Paris, France Total IT Global Temps plein

    **Job Overview** **Duties** - Provide technical support for desktop and laptop computers, including installation, configuration, and troubleshooting of hardware and software. - Manage computer networking tasks such as VPN setup, firewall configurations, and TCP/IP troubleshooting. - Utilize tools like SCCM for software deployment and management across...

  • IT Desktop Support

    il y a 1 semaine

    Paris, Île-de-France Infosys Temps plein

    Job Title:IT Desktop Support EngineerLocation:137 Rue du Faubourg du Temple, 75010 Paris, FranceDuration:12-Month Contract (Extendable)Job Type:Onsite | Monday to FridayContract Type:EOR (Employer of Record)Salary:2800 Euros per monthLanguage Requirement:Fluent in English and FrenchJob Summary:We are seeking an experienced IT Desktop / End User Support...

  • Desktop Support Engineer

    il y a 3 jours

    Paris, France Blupace Temps plein

    Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field...

  • Desktop Support Technician

    il y a 5 jours

    Paris, France Sharp Brains Temps plein

    Role – Onsite Deskside Support (L1/L2)Dispatch Support: On Demand Role 24/7 onsite SupportLocation: Trappes, FranceContract: Freelance/B2BContract Duration: 1 yearKey Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, includingtroubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities...

  • Desktop Support Engineer

    il y a 1 jour

    Paris, France Unacademy Temps plein

    Good Experience in Mac Support - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows...