International Operations Specialist Fr/en

il y a 6 jours


Paris, France International SOS Temps plein

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

**About the role**:
As part of the Levallois assistance team, your main responsibilities will be as follows:

- Telephone reception, support and advice for travelers and expatriates in difficulty during international travel,
- Setting up the logístical aspects of evacuations and repatriations, in collaboration with medical and safety experts,
- Documentation of interventions on the various dedicated platforms,
- Monitoring the financial and contractual aspects of assistance cases,
- Collaboration with our worldwide assistance centers to organize assistance and/or logístical arrangements,
- On a voluntary basis, occasional back-up missions to our assistance centers in Nouméa, Milan and Madrid,

**PLEASE, SEND YOUR CV IN ENGLISH**

**Conditions**:

- 35-hour permanent contract
- After 7 weeks' training, you will work 4 days a week (including some weekends and public holidays)
- Working hours between 08:00 and 22:30, on rotating shifts
- Remuneration: 2250 Euros gross per month *13.5 months + statutory supplements

**About you**:

- With a minimum of 2 years' higher education, you are fluent in English and French. Italian, Spanish or Portuguese as a third language would be highly appreciated.
- You have initial experience in customer service and are comfortable using IT tools and media.
- You are organized, rigorous and able to adapt to changing situations,
- You have an appetite for teamwork, a sense of empathy and sensitivity to the needs of others,
- Last but not least, you have a definite attraction for international, multicultural and dynamic environments

**Benefits**:

- Global Work Environment: Thrive in a matrixed, international, and multicultural workplace that encourages diversity and collaboration.
- Transportation Support: Receive up to 50% reimbursement for public transport.
- Health and Well-being: Enjoy comprehensive health insurance coverage.
- Indulge in meals with a 60% employer-covered meal voucher, valued at 9€,
- Generous Time Off: Enjoy 26 days of annual leave per year after 1 year of seniority.
- Additional Perks: Access various other benefits, including gift vouchers, holiday vouchers, culture vouchers, and more, enhancing your overall work experience.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.



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