IT Support Engineer

il y a 1 semaine

Paris, France Okta Temps plein

**Postion Description**:
Okta IT is looking for a savvy IT Support Engineer to help us exceed our goal of being known as the Best IT Team ever You'll help us do this by solving a variety of technical IT requests whilst delivering an incredible Employee Experience and knowing that it's never just an interaction - it's building relationships. Daily you will provide support to our internal users, knowledge share with the global IT team and help drive a fun, quality focused environment. You'll be comfortable owning and managing internal IT administrative tools, maintaining department documentation, enforcing our policies & procedures and helping to ensure the proper use of our internal systems. You'll work with the IT Leadership team on department and organisation wide projects to help further the development of Okta's products and features.

Our goal is to make sure that the Organization is provided with fantastic employee experience and that they have everything they need to be successful.

**Job Duties and Responsibilities**:

- Hardware management including troubleshooting build issues, resolving End User machine issues, imaging and policy remediation efforts
- Support our weekly New Hire Orientation classes including weekly new hire on boarding efforts, providing training, delivering on boarding documentations, and helping ensure that all new hires are setup for success on day one with the correct hardware and access
- Event Support (Oktane, SKO, NEO)which may require travel
- Inventory and asset management via Oomnitza including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, e)
- Create, update, and maintain knowledge articles in our knowledge management system
- Strive to achieve resolution of all interactions on first touch whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment
- Assist with special projects as assigned
- Ability to identify potential user issues as larger system or company-wide incidents
- Bring a positive and fun spirit to the work you do each and every day

**Required Skills**:

- Minimum 3-5 years' experience with Mac and PC technical support
- Minimum 3-5 years' experience working in a heavily SaaS based environment wherein you managed User/Role based access to systems
- Service Desk experience required
- Technical degree or related work experience required
- Fluency in French and English essential
- Excellent communication skills and customer service attitude
- Self-starter with initiative and a high 'figure it out'factor
- Proven desire to take ownership of tasks and projects and follow through to completion
- Experience working independently as well as with a globally distributed team and adept at working in an interrupt-driven environment
- Our IT Support Engineers will need be based from the Okta Paris office.This is a Hybrid working position.
- Bonus: experience in any of the following: ITIL, Casper Suite, Okta, Windows fleet management, Mimecast, Oomnitza, ServiceNow

Okta is an Equal Opportunity Employer.

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