IT Support Engineer

il y a 1 semaine

Paris, France Rakuten Temps plein

Rakuten's European Tech Division (EUTD) is looking for a talented and dynamic IT Support Engineer to join our Corporate IT Department in Paris. Here is your chance to work in a multicultural and experienced team, with high visibility and significant customer impact.

**RESPONSIBILITIES & DUTIES**
- Day-to-day support of IT systems for business systems, office systems, PC, computer networks, and telephony systems
- Handle, efficiently and completely, IT issues that arise using Incident management
- Responsible for site IT Change Management for engineering and deployment activities
- Provide initial investigation on all incidents, ensure they are resolved wherever possible and quickly and correctly escalate them if necessary
- Installing and configuring computer systems
- Enabling remote client access over a VPN connection
- Diagnosing and solving hardware/software faults
- Creating/Updating self-help documents so customers/employees can try to fix problems themselves
- Provide support for meeting room AV & presentation equipment/services
- Support and configure Zoom IP Desk Phones and Soft phones

**EXPERIENCE, KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED FOR THE ROLE**
- 3+ years of relevant experience in the field
- Experience supporting and managing Apple device in corporate environments
- Basic project management skills
- Proficiency with MS Office
- Experience in Information Technology, experience & knowledgeable in Network, Servers, PC, Cloud solutions, Facilities and IT security
- Good knowledge of business operations, policies, and practices.
- Excellent communication skills and written, verbal, and interpersonal communication skills
- Great customer servicing mentality and team spirit
- English and French at fluent level is mandatory

**BENEFITS AND PERKS**
- Cross-European team.
- Global projects.
- Competitive wages.
- Mobility opportunities.
- Start-up spirit.
- Friendly environment.
- Innovative technology stack.

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