Business Automation Support Team Leader
il y a 2 jours
Description du poste
**Type de contrat**:
- CDI-Temps plein
**Fonction**:
- Fonctions Support - Informatique
**Intitulé du poste**:
- Business Automation Support Team Leader H/F
**Exigences et contraintes du poste (horaires de travail...)**:
- The service is open from 09:00 to 18:00 + occasional on-call duty.
**Description de la mission**:
- Team Leader, L2 & L3 run & support activities on GEOBUS & Business Automation perimeter (BPM/BAW, RPA, Power Platforms...)
Under the responsibility of the support manager, you will be in charge of the operational management of RUN Business Automation & GEOBUS activities.
The team is currently composed of one support analyst. Implementation of dedicated support for Business Automation activities is underway in collaboration with Build teams.
Operational follow-up
- Coordination of daily team activities
- Backlog and KPI monitoring
- Reporting alerts to the Support manager
- Proposed improvements (organization, processes, etc.)
Run Process improvement
- Ensure that SOP, WI, Knowledge base are up to date
- Coordination with the Build teams: participation in the planning, verification and realization of deliveries in production
- Take an active part in cross-functional topics with other teams (PQS, L1, etc.)
- Backup of the Incident Manager for the P1 incidents on Business Automation scope
User experience improvement
- Proposal of Build and End-user actions to reduce incidents and problems (ITIL)
- Update and enrichment of the request catalog
- Testing the evolutions of the request catalog
Support activities
- Acknowledgement, analysis & resolution of Incidents, Requests, Changes and Problems in compliance with ITIL best practices and KPIs.
- Identification of potential fixes & evolutions, coordination with Build & Expert Teams.
- Have a sense of service and results
- Ability to interact with all IT & business stakeholders
- Have good analytical
- Team-oriented
- A proactive, force of proposal approach
- Be rigorous
- Technical abilities on RPA or BAW or Power Platforms...
- 3 or more years of experience in IT environment and Support
- ITIL certification is a plus
**Temps de travail en %**:
- 100
Lieu de prise de service
**Lieu de prise de service**:
- Europe, France, Île-de-France, Hauts-de-Seine
**Ville(s)**:
- Levallois-Perret
**Niveau d'études min. requis**:
- BAC+2 / BTS / DUT
**Niveau d'expérience dans la fonction**:
- Débutant (1 à 5 ans d'expérience)
**Langues**:
- Anglais (Intermediaire)
- Français (Maitrise Courante)
Informations générales
**Entité de rattachement**:
GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier. Avec un réseau mondial couvrant près de 170 pays et plus de 53 000 collaborateurs, GEODIS se classe au sixième rang mondial de son secteur. En 2023, GEODIS a réalisé un chiffre d'affaires de 11,6 milliards d'euros. GEODIS est une société du groupe SNCF.
**Référence**:2025-14826
**Line Of Business**:
- CORPORATE
-
Business Automation Delivery Manager
il y a 2 jours
Levallois-Perret, France Pekaes Temps pleinDescription du poste **Type de contrat**: - CDI-Temps plein **Fonction**: - Fonctions Support - Informatique **Intitulé du poste**: - Business Automation Delivery Manager H/F **Description de la mission**: - Context GEODIS continues its journey towards automation by design by recruiting a Business Automation Delivery Manager With a functionnal and...
-
Internship : Quality Assurance Automation Engineer F/m
il y a 2 semaines
Levallois-Perret, France SAP Temps plein**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Incident Manager Team Leader
il y a 7 jours
Levallois-Perret, Île-de-France Doctolib Temps pleinWe are looking for an Incident Management Team Leader to join the Doctolib Operations Center team in Production Engineering.As an Incident Manager Team Leader, your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform. You will manage and grow a team responsible for...
-
Workflow Automation Engineer H/F
il y a 4 semaines
Levallois-Perret, France Lagardère Travel Retail Temps pleinLagardère Travel Retail is one of the world’s leading Travel Retail operators, serving travelers in airports, railway stations and other concessions across 51 countries. As one of the two divisions of the Lagardère Group, Lagardère Travel Retail meets the needs of passengers and landlords through a holistic approach across a network of over 4,970 stores...
-
Business Transformation Lead H/F
il y a 1 semaine
Levallois-Perret, Île-de-France Geodis Temps pleinInformations générales Entité de rattachement GEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la...
-
Business Transformation Lead H/F
il y a 1 semaine
Levallois-Perret, Île-de-France GEODIS Temps pleinGEODIS est un leader mondial du transport et de la logistique, reconnu pour son expertise sur l'ensemble de la supply chain. Partenaire de croissance de ses clients, GEODIS intervient sur cinq métiers : l'optimisation de la chaîne d'approvisionnement, le Freight Forwarding, la logistique contractuelle, la distribution & l'express et le transport routier....
-
Team Leader Equipe Support Helpdesk
il y a 1 semaine
Levallois-Perret, France iziwork Temps pleinNotre client, entreprise des services numériques cherche un Team Leader H/F ayant le sens du service pour encadrer une équipe composée de 4 Techniciens support Helpdesk sur un site client. A ce titre, vous interviendrez au sein d’un environnement riche et stimulant en apportant un service aux professionnels de l’enseignement supérieur. **À propos...
-
Senior Site Reliability Engineer
il y a 11 heures
Levallois-Perret, France Doctolib Temps plein**What you'll do**: Join a team of passionate and hardworking entrepreneurs to transform healthcare! Working in the tech team at Doctolib involves building innovative services and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with engineering, design, and business teams....
-
Internship: Quality Assurance Automation Engineer
il y a 5 jours
Levallois-Perret, Île-de-France SAP Temps pleinWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
-
Business Development Lead, Btp
il y a 10 heures
Levallois-Perret, France SAP Temps plein**Demand Generation Advisory Team (BTP) - Market Unit Demand and Commercial SPOC - France** **What you'll do**: **The Demand Generation Advisory Team (BTP) is responsible for**: - **Oversight of Demand Generation programs for Business Technology Platform (BTP) for the whole France Market Unit.**: - **Intervening in complex deals to support account teams...