Technical Writer

**About**:
Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.

Swan already has 70 customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Pennylane, Alma, and Ride.Capital. We’re on track to take things much, much further, by embarking on Europe — localizing our product, and internationalizing our team and partner portfolio.

Swan has received 21M€ funding from VCs like Accel and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.

We have a hybrid remote-work policy, with 100+ Swanees across offices in Paris, Bordeaux, Berlin and Barcelona Wherever you’re coming from, come as you are We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way

***Job description**:
Swan is looking for their second Technical Writer. You’ll focus on internal Operations and Product processes and documentation, plus our end-user articles on Zendesk. In time, you might also learn our docs-as-code system and contribute to public Partner documentation.

You’ll be a part of the Operations team and report to Coley, our Lead Technical Writer. Operations is a pillar to Swan’s success, with a mission to provide a flawless end-end customer experience, and our docs are a key element of that experience. The Ops team includes Technical Writing, Technical Account Managers, End-User Support, and Know Your Customer (KYC) folks. We are all about customer obsession and making sure Swan offers the smoothest, most elegant Banking-as-a-Service experience out there

**Your mission**
- Swan’s internal processes and Zendesk end-user guides will be your works of art. You’re in charge of cranking up their quality and making them shine.
- Transform complex information into clear and engaging content.
- Lead projects to optimize our documentation (gather feedback).
- Write and fine-tune technical content such as articles, user flows and guides, while keeping to our tone of voice.
- Talk to other teams — a lot. TAM, Ops, Product, Engineering, Marketing, you’ll make all sorts of inquiries and gather information to help improve our documentation.
- Improve and maintain existing writing processes.

**Preferred experience**:
**You’re a great match if**:

- **Experience**: You have at least two years of practical experience as a Technical Writer. Experience managing documentation and processes in a Content Management System would be a plus.
- **You’re a writer**: You geek out over finding just the right words.
- **Collaboration**: You’re comfortable reaching out to all kinds of different colleagues. You’re able to understand the unique challenges they face and figure out together the best way to get things done.
- **Systematic**: You plan structure in advance and don’t make a mess that you hope to clean up later. Or if that does happen, you really, _really_ care about getting that mess cleaned up.
- **Teacher’s attitude**: You can turn complex and technical concepts into engaging, clear, and concise messages for our audience.
- **Prioritization**: You have the ability to prioritize and work on multiple projects simultaneously.
- **Start-up mode**: You enjoy working in a challenging, fast-paced, target-driven, and team-oriented environment.
- **Not afraid to learn new tools**: You’re not afraid to play around with new-to-you tools to design the best docs.
- **Languages**: Exceptional written English, and excellent general English skills. Proficiency in another language would be a plus (especially German, Spanish, Italian, Dutch, Portuguese, or French).
- **You leave your ego at the door**: You eat up constructive feedback, and are happy to repeatedly revisit old work to make it even better

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying

**About Swan**:
**Perks of being a Swanee**:

- ESOP packages available
- Flexible remote policy, ask us about it
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
- This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

**Our values**:
**Be human**: Be straightforward, transparent, and sincerely care. It's all about integrity and doing the right thing.

**Ambition**: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions

**Collaboration**: We believe in the power of collective intelligence. We love to challenge others' ideas and be challenged in return.