Client Success Manager

il y a 2 semaines

Lyon, France Semarchy Inc. Temps plein

**Description**

We are looking for a motivated individual who thrives in a fast-paced, high growth

environment to join our customer success team. You will assist in building long
- standing partnerships by making sure our customers get as much value as possible

from our products and organization. We believe 100% that if our customers win, we

win You will track key initiatives, ensure customers are ready to renew, follow-up on customer

references/stories, and provide administrative support for critical customer success

activities. The individual will be able to provide insight on client-to-business interactions,

improve the customer's experience through proactive engagement and be the voice of

the customer within Semarchy.

and using new software, and be able to communicate clearly and effectively. The ideal

Customer Success Specialist should engage with customers to help grow our

customer/fan base.

The position is based in France.

**Responsibilities**
- Manage a list of clients to improve overall success and satisfaction
- Ensure a regular and steady interaction and communication with each client
- Develop Connections and relationships with customer staff and stay abreast of organizational changes
- Identify new opportunities to grow customer usage
- Maintain high ratings and reference ability
- Ensure clients continue to leverage Semarchy products effectively and want to renew annually.
- Educate clients on available resources, and other Semarchy news
- Collaborate with your colleagues to ensure client staff are adequately trained and supported
- Listen and be the voice of the customer, advocating for their needs within Semarchy
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value

**Requirements**:

- 1-2 years experience with administrative or project work in a B2B or technology company.
- Experience being a self-starter, with an ability to incorporate feedback and communicate effectively
- Ability to collaborate cross-functionally with internal stakeholders and external partners to drive business performance
- Experience managing timelines and presenting effectively to internal and external stakeholders
- Experience with MS Office and/or Google Suite
- Highly self-motivated and willing to collaborate cross functionally in a fast-paced, high growth environment
- Outstanding communication and interpersonal skills
- Bachelor’s degree or equivalent skill and experience
- Comfort working in a global organization, managing multiple projects and deadlines across time zones and teams
- Fluency in French and English required.

**Benefits and Culture**
- Join a highly-skilled highly-motivated team
- Work in a collaborative environment where you can make a direct impact
- Opportunity for advancement in a rapidly growing company
- Work from home or office available

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