Services Engagement Manager
il y a 5 jours
Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a
**Public Benefit Corporation**, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
**The Role**
The Services Engagement Manager (SEM) is responsible for setting our customers up for project success and representing the entire value proposition behind a Veeva R&D Product Implementation. This is a critical role during the project scoping and planning phase to establish the right strategy for implementation and ensure customer success. The SEM is an integral part of the sales cycle, acting as a solution expert, working in close alignment with the Veeva Sales and Services Teams.
Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.
**What You’ll Do**
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with partner ecosystem
- Position integration development, migration, training and other services that may be needed for a successful customer experience
- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan
- Travel estimate: Less than 25%
**Requirements**:
- 5+ years experience delivering consulting services, including involvement in selling services
- Minimum of 2 years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
- Experience of implementing software systems for a cross-section of life sciences customers
- Strong written and verbal communication skills. Ability to engage audiences of varying perception levels, including Executive level prospects
- Collaborative and consultative work style
- Content management experience
- Bachelor’s Degree required
- Ability to travel
**Nice to Have**
- Direct Life Sciences Content Management Solution experience, preferably within the clinical, quality, or submissions space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
**Perks & Benefits**
- Allocations for continuous learning & development
- Health & wellness programs
RemoteFrance
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
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