customer support manager
il y a 15 heures
AboutThundersis an agentic solution for automated testing in natural language.Founded in January 2025, we've already raised $9M to accelerate our mission : making software testing faster, smarter, and effortless.Our fast-growing team of 25+ people brings together experts in AI, product, and quality engineering to reinvent how testing is done.Today, testing is still one of the biggest bottlenecks in software delivery. With the rise of AI-generated code, test volumes are exploding yet testing remains slow, fragile, and often disconnected from what really matters to the business.Thunderschanges the game.Our solution automatically generates and runs test plans in natural language, powered by specialized agents (UX, performance, accessibility, SEO…).The result: autonomous, intelligent tests that adapt to your product and keep up with your pace. Learn more at Job DescriptionAs aCustomer Success Manager (CSM)atThunders, you'll help our customers get the most out of ourAI Test Agents.You'll guide them from onboarding to full adoption, making sure Thunders becomes an integral part of how they build and ship software. You'll be the trusted advisor — ensuring every customer sees measurable value, feels supported, and stays excited about what's next.This is a hands-on, relationship-driven role for someone who loves helping customers succeed, thrives in a fast-moving environment, and wants to shape how customer success is done in a growing AI company.Preferred ExperienceKey ResponsibilitiesOwn the post-sales relationship — from onboarding to renewal.Ensure customers adopt and scale Thunders AI testing across their teams.Turn technical capabilities into clear business value.Lead onboarding, training, and success reviews that drive engagement.Track account health, anticipate risks, and secure renewals.Collaborate with Sales, Product, and Engineering to champion customer needs.Spot and support growth opportunities within existing accounts.Keep customer insights and progress organized in our CRM.Mandatory RequirementsExcellent English and French communication skills (written and spoken).Experience in Customer Success, Account Management, or Implementation within a B2B SaaS company.Curiosity and confidence working with technology, you enjoy learning how things work.Strong relationship-building skills and a genuine passion for helping customers succeed.Highly organized, proactive, and able to manage multiple accounts independently.Comfortable using CRM or success tools to track progress and measure customer outcomes.Extra CreditsAdditional languages (German, Arabic, etc.).Familiarity with the SaaS ecosystem or testing/QA solutions.Experience collaborating with technical teams.A passion for AI and automation tools in your everyday work.Why Join ThundersDirect impact on the growth of a fast-scaling AI startup.Recently raised $9M to accelerate growth.Opportunity to shape the customer experience at a company on the rise.Hybrid work with collaborative in-office days at Station F.Competitive salary + performance bonus + BSPCE stock options.Additional InformationContract Type: Full-TimeLocation: ParisExperience: > 3 yearsPossible partial remote
-
Manager, Customer Support
il y a 2 jours
Paris, Île-de-France Centric Software Temps pleinManager, Customer Support Location: Remote (preferably France region)Job Summary:At Centric Software we embrace our customers. Their success is in lock step with our success.As the Support Manager, you will bring a highly organised and analytical approach to driving operational excellence within our EMEA customer support organisation. This individual...
-
Manager, Customer Support
il y a 15 heures
Paris, Île-de-France Centric Software Temps pleinAbout Centric Software:Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop,...
-
Customer Support Manager
il y a 1 jour
Paris, Île-de-France Nyco Temps pleinLeader européen dans le domaine des esters synthétiques et lubrifiants de hautes performances pour l'aéronautique, la Défense, l'Industrie et l'Automotive, notre société recherche un(e) Customer Support Manager/Assistant commercial qui sera rattaché(e) à la division Industrie et Automotive.Le/la CSM est le point focal de toutes demandes clients :...
-
Manager I, Customer Support/Ops
il y a 2 jours
Paris, Île-de-France LexisNexis Legal & Professional Temps pleinLexisNexis, a division of the global publishing company Reed Elsevier Plc, (FTSE 100), is a leader in professional publishing and a pioneering solutions provider. We are looking for a Customer Success Manager to actively support new business customers within the Legal, Corporate, Government, Academic and any adjacent markets that can be identified with a...
-
Manager I, Customer Support/Ops
il y a 16 heures
Paris, Île-de-France LexisNexis Temps pleinLexisNexis, a division of the global publishing company Reed Elsevier Plc, (FTSE 100), is a leader in professional publishing and a pioneering solutions provider. We are looking for a Customer Success Manager to actively support new business customers within the Legal, Corporate, Government, Academic and any adjacent markets that can be identified with a...
-
Customer Support
il y a 1 jour
Paris, Île-de-France Wingly Temps pleinWho are we?Wingly is Europe's leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we've been operating across Europe with a mission to make aviation more accessible while promoting a more sustainable future, we're proud to be the first platform to offer electric...
-
Customer Support Engineer
il y a 2 jours
Paris, Île-de-France FILIGRAN Temps pleinThe CompanyFiligran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.Filigran solutions...
-
Customer Support Specialist
il y a 2 jours
Paris, Île-de-France MotorK Temps pleinWho are we?MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of...
-
Customer Support
il y a 1 jour
Paris, Île-de-France Cross Border Talents Temps pleinJob Title: Customer Support (French) Car Rental CompanyLocation: Porto, Portugal (On-site)Contract Type: Full-TimeAre you ready for a new adventure in Porto, Portugal? We have an exciting opportunity for a French-speaking Customer Support Representativeto join a leading Car Rental Company If you have a passion for delivering excellent customer service and...
-
Customer support
il y a 2 jours
Paris, Île-de-France Polylia Language Hub Temps pleinJob Description:Come and work with us.Do you want to contribute to an outstanding customer representative service?Are youFrenchnative or fluent with strongEnglishcommunication skills?Looking to make your career abroad in a multicultural environment?So we have the perfect opportunity for youYour future project: join ourFrench Customer Advisorteam.As a...
