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Customer Service Associate

il y a 2 semaines

Pontoise, France TE Connectivity Temps plein

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**MISSIONS**:

- Gestion des offres commerciales.
- La gestion du portefeuille de cotations concernant leurs clients.
- La réception, le contrôle et la préparation de la saisie des commandes.
- La saisie des commandes.
- INCOTERMS
- La revue des commandes
- Le traitement des avenants de commandes.
- Les demandes de renseignements sur l’état d’avancement des commandes.
- Les demandes d’avoir.
- Le traitement administratif des retours SAV
- Le suivi du carnet de commandes.
- La gestion des plans d’approvisionnement
- Le traitement des anomalies de facturation.
- Diverses tâches administratives, répondre au standard téléphonique
- Gestion des offres commerciales.
- La gestion du portefeuille de cotations concernant leurs clients.
- La réception, le contrôle et la préparation de la saisie des commandes.
- La saisie des commandes.
- INCOTERMS
- La revue des commandes
- Le traitement des avenants de commandes.
- Les demandes de renseignements sur l’état d’avancement des commandes.
- Les demandes d’avoir.
- Le traitement administratif des retours SAV
- Le suivi du carnet de commandes.
- La gestion des plans d’approvisionnement
- Le traitement des anomalies de facturation.
- Diverses tâches administratives, répondre au standard téléphonique

**PROFIL**:

- BAC+2/BAC+3
- Idéalement 2ans d'expérience sur un poste similaire
- Anglais professionnel
- Bonne communication
- Votre réactivité et votre agilité seront appréciées
- connaissance/utilisation SAP

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

**ABOUT TE CONNECTIVITY**
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.