Audio-visual and Video-conference Support Technician

The Technicians will provide support for conference rooms, both physical and virtual, audio-visual and technical support for meetings, conferences and major events, including operation of webcast, recording and post-processing of such recordings. They will also maintain public information screens and their attached PCs, including regular maintenance of specific audio-visual equipment.

**Conference rooms support operations**
- Computing and audio-visual support for meetings and events;
- Incident troubleshooting during an event in a supported room respecting the delays;
- Continuous monitoring, maintenance and installation of room equipment;
- Regular quarterly inspections of all rooms, plus daily inspections for high-profile rooms;
- Reception, registration and stock management for purchased audio-visual equipment and spare parts needed for general maintenance and service requirements (e.g., installations and refurbishments);
- Create, print and place asset stickers on equipment following the client’s template;
- Management of a loan service for audio-visual equipment;
- Maintenance of the assets inventory database for purchased audio-visual devices. This includes the registration of items with all required details;
- Network information maintenance for all connected audio-visual devices in the network database;
- Installation of audio-visual equipment in conference rooms, including cabling, configuration, tests and room commissioning;
- Create and print user manuals for each conference room;
- Take photos of conference rooms for tools for managing conference rooms;
- Manage bookkeeping for the audio-visual equipment used for maintenance, which includes cross-charging of hardware and software costs via dedicated software;
- Removal of audio-visual equipment in conference rooms, including cabling;
- Preparation and operation of special events, including participating in organisational meetings, conception of the audio-visual and furniture requirements, their deployment and operation during the event. After the event, all equipment shall be removed and restored to their original location/state.

**Audio and Video conferencing support operations**
- Interventions on request to help end-users start and run a multimedia collaboration session from conference rooms;
- Technical troubleshooting during a live session;
- Active remote monitoring of up to 60 meetings a month;
- Support for end-users to connect to remote sessions;
- Maintain and ensure successful operation of both hardware and firmware involved in this service. This includes regular software updates, preventive and reactive maintenance of hardware components;
- Manage bookkeeping for the video-conferencing equipment used for maintenance, which includes cross-charging hardware and software costs via dedicated software.

**Webcast and recording support operations**
- This service is for all operations linked to web streaming, video and audio event recordings, including post-production. All webcast/recording sessions require two operators: one to be present in the room 15 minutes before the event start in order to:

- start the equipment;
- perform sound check;
- provide support to the event organisers;
- perform equipment check.

the other to remotely start the webcast/recording and monitor it for the whole event duration.

**On-site Information Screens and conference rooms PCs**
- Perform physical installations of information screens and their controlling PCs. This includes:

- digital signage screens in restaurants and in various other buildings;
- screens with meeting agendas in front of selected meetings rooms;
- screens and associated PCs built into information totems.
- Maintain and ensure successful operation of both hardware and software involved in this service. This includes regular software updates, preventive and reactive maintenance of hardware components;
- Coordinate with departments regarding installation of new information screens;
- Manage the client’s digital signage software system, currently Scala;
- Maintain custom integration scripts enabling information from different systems to be displayed on screens via these scripts;
- Assist end-users in publishing their custom content on selected screens using digital signage software system;
- Ensure licence maintenance for digital signage software system, which includes placing yearly orders via dedicated software;
- Manage bookkeeping for the On-site Information Service, which includes cross-charging of hardware and software costs via dedicated software;
- Manage conference room PCs using the client’s configuration management system.

**General Tasks**
- Report and log all interventions and activities according to defined procedures;
- Periodic and background tasks such as inspections, cleaning, etc.;
- Assist Functional Element (FE) Manager(s) with inventory of consumables (e.g., cables, plugs, adaptors);
- Tests, quick training for users, etc.
- Write and maintain the documentati