Community Support Specialist

il y a 1 semaine

Lyon, France Global Savings Group Temps plein

**Global Savings Group (GSG) is Europe's leading shopping rewards and recommendation company.**:
Our mission is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way. To achieve that, we run market-leading platforms that provide our users with the best **savings, cashback, deals**, shopping inspiration, and trustworthy reviews from real users.

We have over 7**0 nationalities** represented among **1000+ talented colleagues** spanning **10 countries**, welcoming very diverse backgrounds which range from tech enthusiasts to online marketers, key account managers, or editors.

With us, you will be able to work on projects with an international footprint, leaving your mark in the industry and becoming a true driver of change.

We are looking for a passionate **Community Support Specialist** for our French community, **Dealabs.**

**Responsibilities**:

- Support the Dealabs community and our Community Support team.
- Dealing with queries and requests in a positive and balanced way.
- Ensuring that our content meets the highest standards.
- Demonstrate your ability to resolve delicate or sensitive situations

**Your Profile**:

- Have a perfect command of the French language and your spelling, grammar and syntax are impeccable.
- Able to communicate in English with members of our international team.
- Able to communicate clearly and coherently, and always strike the right tone.
- Experience in customer support or customer relations.
- Highly motivated by creating an optimal user experience.
- Show empathy towards our users and know how to interact in a way that reflects our values.
- Demonstrate a strong knowledge of the community, site user journeys and forum communication.
- You have excellent organisational skills and are able to manage a fast-paced workload to implement processes.
- Pay great attention to detail to ensure Dealabs content meets the highest standards.
- Available to work 35 hours a week
- You can work 5 days a week - with the possibility of working at weekends (days off to be determined later)

**Our Benefits**:

- A culture that cherishes your individual and professional development (Internal Mobility)
- An open-minded team that embraces new ideas, perspectives, and methodologies
- 32 days of paid vacation + your birthday off (27 days for APAC region)
- Flexible hybrid working scheme
- Learning budget + Internal trainings
- Mental Health Coaching
- Global and Local get-togethers
- Possibility of taking a sabbatical after 2 years in the company
- Cloud-based company
- _These are global benefits which every employee has access to. On top of that, we have local benefits that adhere to each specific location._

**Are you up for it?**

We're looking forward to receiving your CV in English.

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

**#LI-Hybrid**:

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