F&b Lounge Host

il y a 2 jours

Paris, France The iLUKA Collective Temps plein

We are looking for 2 x International F&B Lounge hosts, Ideally you'll be from the UK or in the EU and willing to Travel.
The dates of this contract role are the 21st July to the 12th August, Transport, Accommodation and Food will be supplied throughout the contract.
Summary of Role
The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.
Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment

Specific Responsibilities whilst working in the following environments:
Hospitality Venue

Meet and greet guests in a friendly and welcoming manner - Ensure the venue is immaculately presented
Provide assistance to the venue teams on an as needed basis - Support F&B/Lounge team on elements of F&B within the Lounge

Advancing

Advance to offsite F&B Venues to ensure the venue is immaculately presented
Provide assistance to the venue
Liaise with Transport and Event hosting teams on Venue availability and guest arrival times.

Other possible duties

To deliver an exceptional hospitality experience to the clients’ guests
Understanding guest touch points, provide a friendly and welcoming meet and greet service
Be the first point of contact and meet and greet guests on arrival
Manage and organise guest groups to ensure that they are in the right place at the right time
Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one
Provide information and assistance to guests in all situations and at all stages of the programme
Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
To co-ordinate guest departures as their experience draws to a close

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise

Fluent in English and French
Experience in working in a Lounge or F&B venue
Experience using smart phones/tablets
Highly effective communication and interpersonal skills
A fun, ‘Can Do’ attitude
Confidence to manage and engage with groups of people in a variety of settings
Ability to think on your feet and resolve problems calmly and efficiently
A desire to deliver the very best levels of customer service
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing, well organised
Willing to roll sleeves up and get involved
Team Player
Self-motivate

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

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