Customer Success Manager
il y a 3 jours
Their vision: A major technological revolution is underway in the field of biotechnology that will accelerate humanity's progress in medicine as never before. Microfluidics is one of its major pillars.
Their mission: To develop microfluidic instruments that go beyond the state of the art, to enable researchers to go beyond the state of the art in their field, particularly in biotech.
Their company: Elvesys is an innovative company of 50 people created by three young PhDs in microfluidics. Their goal is to become the flagship of microfluidics in the world so that all research teams around the world benefit from the potential of microfluidics
Description
You will join the After sale and Support department of Elveflow. Elveflow is an innovative SME selling equipment for researchers in the microfluidics field. Even if Elveflow provides easy to use equipment, it’s always possible to bring more help and support.
The After sales and namely the customer success department is here to improve the user experience. You will help to develop new service offers to train users on the equipment and get a better understanding of microfluidics to help them in their research. You will be working mostly in English so you need to be comfortable with it.
A scientific background and some microfluidics knowledge are a plus but everything can be learnt here.
Your missions will be:
- Being with the team at the fist line in the After Sales request answering or leading toward the right person to address the situation.
- Handling microfluidics and micro fabrication training, online but also with a possibility to travel to the customer lab to do on site work, all over the world.
- Developing the department and make the customer success a key stone in the company
**Preferred experience**
- You are eager to learn new things, here knowledge is power
- You are interdisciplinary and a jack of all trades.
- You love traveling and meeting new people
- You are customer-centric
More generally, at Elvesys, we like:
People who take action, creative people, autonomous people, curious people, team players. People who do more than talk, people who are demanding of themselves but take care of those around them. Those who question themselves, those who want an intense and contrasting life. Those who bring sweets
A recruitment process that follows quickly and maximizes integration into our Tribe:
Small questionnaire to join the tribe
Cultural call mindset
Technical test
Interview with your future managers
On-site visit (COVID-safe)
Welcome to the Tribe
Type d'emploi : Temps plein
Avantages:
- Participation au Transport
- Travail à domicile
Programmation:
- Du Lundi au Vendredi
- Travail en journée
Types de primes et de gratifications:
- Primes
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