Digital Acceleration Program Director

**Job Description**:

- Digital Acceleration Program Director

**Job Title**:Program Director - Digital Acceleration Program
**Business Unit**:MS - Digital and AI
**Location**:Stockholm, Brussels, Paris - hybrid work model

**This is Worldline.**

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

**The Opportunity**

Worldline is launching an 18-month digital transformation initiative aimed at enabling growth through a disruptive onboarding flow that matches the pace of our competitors, providing a unified digital experience for merchants from the point of intent to buy, throughout onboarding, and continuing throughout the merchant lifecycle. Fourteen agile squads spanning product, engineering, design and risk are delivering new self-service journeys, AI-driven risk tooling and a unified Launchpad portal. We are seeking a strategic, innovative, and results-driven Program Director to lead this transformation effort and ensure a cohesive, high-quality delivery across teams and functions.

**Day-to-Day Responsibilities**

**Program & Project Management**:

- Oversee program planning, budgeting, resource allocation, and execution throughout the 18-month transformation period.
- External supplier management: Support key discussions around resourcing, on/near/offshore, internal versus external allocations.
- Drive automation (Straight Through Processing) initiatives where possible to meet market standards, improve customer experience, and reduce costs associated with manual processing.
- Secure multi-year CAPEX/OPEX funding; re-forecast quarterly to reflect scope evolution and market dynamics.
- Track benefit KPIs (conversion lift, churn reduction, cost-to-serve, revenue uplift) and proactively course-correct

**Stakeholder Engagement**:

- Build and maintain strong relationships with internal and external stakeholders, including sales and support teams.
- Chair the Program Steering Committee and represent the program at Executive Committee, Board and regulator meetings
- Ensure that all stakeholders of the Customer and Digital team are aligned and delivering the required parts of the transformation (Digital Experience, Risk Solutions, CRM ).

**Delivery of the target experience**:

- Secure the implementation of our target experience which includes the following components:
- A delightful web and mobile portal that enables self-service functionalities for increasing stickiness and revenue per merchant.
- A competitive web and mobile app to rival offerings from competitors such as Mollie, Viva, and SumUp
- Self-service support journeys and a web shop for up-selling and cross-selling payment products, accessories, and value-added services.
- Integrate the merchant Risk and AML requirements
- Ensure end-to-end integration of monitoring systems for risk and compliance throughout the merchant journey—from onboarding to offboarding—addressing any existing backlog of due diligence.
- Set up and integrate **Luma** as the risk assessment tool for Customer Due Diligence (CDD) at onboarding and beyond, allowing for risk policy management and evidence gathering through Luma.
- Limit manual efforts in tackling operational due diligence backlogs by integrating Luma into existing Worldline systems and third-party registry/screening services.

**Who Are We Looking For**
We look for big thinkers. People who can drive positive change, step up, and show what’s next - people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

- Bachelor’s degree in Business, Technology, or a related discipline; an MBA or advanced degree is preferred.
- 10+ years of program or project management experience with a successful track record of leading large-scale digital transformation initiatives.
- Proven ability to manage complex projects in fast-paced, agile environments with cross-functional teams.
- Experience with digital platforms, merchant onboarding systems, and tools/products that support SMB operations.
- Strong knowledge of risk management, compliance frameworks, and industry standards in merchant services.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage external supplier and internal team to reach a goal
- Strong analytical and problem-solving capabilities with a detail-oriented approach
- Willingnes to travel
- Fluent in English

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guid