Client Engagement Manager

**Job title** Client Engagement Manager, Paris

**Reports to** Head of France

**About us**

We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in just 22 years. We have grown every year since foundation due to a combination of organic growth and strategic acquisitions. We have a network of 24 offices and 700 employees worldwide. Not bad for an agency that doesn’t take itself too seriously.

What’s behind our success? Well, we’re independent so we can continually reinvest the majority of our profits in the company to propel development. We invest wisely in growth areas such as our social, digital and content teams. We challenge ourselves to stay one step ahead of the competition by delivering innovative solutions for clients which can be activated at pace and scale.

We are agile, bold, collaborative, inquisitive and spirited. We are TEAM LEWIS. And we believe that we are on the cusp of something truly remarkable in our industry.

**What we look for in our people**

Agile, bold, collaborative, inquisitive and spirited. These are our values and what we look for in every person at LEWIS. As we evolve, grow and expand, we want people that recognise the need to think differently. To understand the full marketing communications mix, even if a specialist in a particular aspect. We want all our people, whether a paid media specialist or media strategist, graphic designer or analytics manager to have an appreciation of the wide and deep capabilities available to clients that work with LEWIS. We want our people to be agile to opportunities; bold in their approach; collaborate with colleagues across different services or offices to deliver amazing work; keep learning and challenging the norm; be spirited and committed to develop themselves, their colleagues and the agency.

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**Purpose of the role**

The Client Engagement Manager, is focused on driving growth across the region. This person will support on marketing execution activity and help do lead generation. This will involve researching, networking and putting together credential decks for new business pitches.

**Key responsibilities and tasks**
- New Business _
- Supports the new business process in collaboration with the regional/office leaders and playing a crucial role in selling LEWIS credentials throughout the tender process
- Understands and capitalises on the unique selling points of LEWIS and is able to leverage these against competitor offerings
- Works with the regional/office leaders to identify target businesses and utilises on and offline networks to establish connections with key decision makers and budget holders
- Develops and maintains a map of relevant businesses and organisations, making use of this knowledge to create targeted campaigns and maximise the impact of approaches
- Works in conjunction with the global marketing team to promote LEWIS as leading provider of integrated communications services
- Writes and compiles compelling credentials, responding to RFI and RFP documents (within deadline) with the aim of securing pitch opportunities
- Maintains an accurate database of prospects
- Produces regular, accurate and comprehensive reports on marketing activities and lead generation efforts.
- Client engagement _
- Manages strategic relationships with the client, providing insight and counsel across all aspects of the marketing and communications spectrum
- Delivers an added-value consultancy and works closely with leads to proactively sell services and products across traditional and emerging communications channels
- Digital / Social Media_
- Actively promotes the integration of digital and creative product solutions to new clients, developing the uptake of services offered by LEWIS
- Uses social media to recognise industry trends and proactively promotes new tools, solutions and processes to continuously evolve and optimise selling opportunities for LEWIS services
- Works collaboratively with Futures Hub to increase the utilisation and selling of digital services

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- Team working and development _
- Putting up credential/pitch team objectives and tasks with appropriate timelines
- Helps define deliverable pitch objectives and sets standards of excellence, driving commitment from all levels of the team
- Work closely with wider teams to maximise strengths, work on development areas and support career development
- General_
- Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues as well as on all aspects - account reviews, on-boarding, etc - related to achieving an excellent and progressive client service
- Takes a proactive role in promoting the LEWIS brand, its identity, values and work
- Supports the HR / talent team by promoting, both internally and externally, opportunities at LEWIS across social media and via the referral scheme
- Maintains a detailed and up-to-date knowledge of industry (competitors’ a