Customer Success Manager
il y a 1 semaine
**Job Description** The Job**:
Under the responsibility of the VP Customer Success, you will join our Customer Success team to manage our portfolio of clients in France and EMEA
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests to ensure the best quality service
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
**Qualifications** Your profile**:
- 1-year minimum experience (internship or alternance) as a Category Manager or other commercial position (trade manager, e-commerce) for an FMCG manufacturer
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Very good level of English, both written and spoken
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel (post-Covid)
- Dutch or other European language would be an advantage
**Additional Information** #LI-DAIM**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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