Strategic Partnership Office Lead

**Job Description**:
**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Job Purpose**
- Ensure strategic alignment and manage partnerships across various departments.
- Standardize reports and key performance indicators (KPIs) at the market level.
- Monitor customer satisfaction (CSAT) and implement action plans for improvement.
- Oversee financial data collection and ensure its accuracy and availability.
- Manage activities related to budgeting, sourcing strategy, and risk management.
- Facilitate communication and collaboration between teams to standardize and enhance processes.
- Support strategic initiatives at market level to foster agility and continuous improvement.
- Coordinate interactions between the market, GSC, Harmony, GO TOM, products, and entities to ensure smooth operations.

**Expected skills & experience**

Significant experience in a leadership role, managing and coordinating an operational or functional team.
- Understanding of AXA’s business environment, including clients and distributors.
- A technological understanding would be a plus.
- Skills in strategic management to develop and execute strategies aligning departmental goals.
- Expertise in analytics and reporting to standardize reports and KPIs.
- Strong understanding of budgeting principles and supervision of financial flows.
- Solid knowledge of governance practices.
- Ability to manage and motivate multidisciplinary teams with communication and collaboration skills.
- Proven experience in managing client relationships, ensuring satisfaction and retention through strategic partnerships.
- Skills in process improvement to identify and implement operational enhancements.

**What we offer**

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.