Account Manager, Operations

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We are a growing team looking for an Account Operations Manager to help us on our journey to revolutionize road freight logistics. You would join our Account Operations team in the Paris office.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

**About the role**:
As an Account Operations Manager you’ll work on interesting responsibilities like ensuring operational excellence by managing transport operations in close contact with customer accounts. You’ll be collaborating closely with our Global Operation, Carrier Management & Product teams in order to constantly optimize operational processes.

**In this role you will**:

- Ensure operational excellence by managing transport operations in close contact with customer accounts, in
- and external counterparts acting as the first point of contact for all sides on a daily basis
- Support senior team members by preparing performance reports
- Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
- Take over end-to-end responsibility for smaller accounts
- Develop strong data insights to understand account performance.

**Preferably you are**:

- Customer focus: Making your accounts happy is your number one priority
- Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
- Quick thinking: You have an eye for interpreting quantitative data, finding actionable insights and devising process improvement plans
- Proactive mindset: You think one-step ahead and come up with solutions before problems arise.
- Teamwork: You strive working in cross-functional teams and have a team-player mentality
- Fluency in French and English is mandatory.

**About sennder**:
sennder is moving trucks with the power of data to unlock endless and sustainable capacity at unparalleled quality. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Get to know us, our culture, green business, funding history, and more on our blog here.

**What you can expect**:
At sennder, we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.
- A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
- Continuous feedback and bi-annual review process for personal development, professional growth, and career opportunities. We also use “Objectives and Key Results” for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
- When in office: unlimited snacks, drinks, and fruits.
- All interviews are currently conducted on a remote basis.

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