Account Manager, Account Growth Strategist
il y a 15 heures
The
** Emerging team** is composed of 1 lead and 3 account managers
We assist National Emerging Brands in delivery in their development through Uber Eats as a strong and sustainable sales chanel.
Currently, we assit more than 80 Enterprises and we offer the ability to quickly gain responsibilities by managing more than 20 Enterprise accounts / account manager.
The Enterprise team is in charge of all the HQ centric account management within Uber Eats. It is dedicated to answer all franchisor’s specific needs and to help them in the delivery adoption as a sales channel. Every partner we work with has a national footprint and is among the biggest actors of the French restaurant industry.
Because the delivery market is moving fast and has deep impacts on restaurants, we are facing many various challenges on a daily basis. We need to keep improving on our ability to execute seamlessly in order to provide best in class experience to our partners and match their level of expectations. We also need to build a stronger expertise, based on Uber Eats assets, to bring more value to our partners.
As an
**Account Growth Strategist,** you will do:
- **
A**ccount strategy** : Be the main point of contact at headquarter level for your Enterprise accounts. You will create long-term relationships with our top Enterprise Emerging accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You’ll be a key influence in their delivery business by:
- ** Helping your clients** to understand our marketplace model and its key success factors.
- ** Providing strategic and relevant recommendations** to drive growth and profitability to your clients (P&L understanding is a must).
- ** Building tailored action** plans accordingly and define appropriate KPIs to ensure appropriate follow up.
- ** Building case studies** that we can leverage and replicate on other accounts.
- ** Set-up the appropriate level of governance** within the partnership (frequency, attendance)
- ** Analysis**: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- ** Internal contributions** : You will be in charge of building areas of expertise that will create a difference in the value we bring to the biggest actors of the restaurant industry. You will need to be able to show a strong business acumen, an ability to design and implement processes and analytical tools.
- ** Commercial Management**: Lead commercial discussions with Enterprise partners to build sustainable long-term partnerships.
- ** Partner with internal teams**: Work closely with stakeholders in internal teams both in France (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, solve problems and ensure that feedback received is utilised in improving our product and operations.
- ** Act as an ambassador of Uber Eats’** mission, brand, and product.
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