Best IT Applicative Support Manager

Unleash Your Potential at L'Oréal's Beauty Tech For more than a century, L'Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with EUR42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Asop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty. Today, L'Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L'Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure. Your Future team BEST ("Business, Expertises, Services & Technologies") brings together, within a single organization, various skills and activities of Finance and Human Resources at L'ORÉAL in France. Within BEST Finance, the Operational Excellence Finance team is driven by 4 pillars: - Transformation Driver: Steer the BEST transformation roadmap - Continuous Improvement Catalyst: Develop the continuous improvement approach within operational teams, evaluate continuous improvement ideas, accelerate and contribute to making initiatives concrete - Tech Enabler: Maximize the use of existing tools (SAP, BLACKLINE...), accelerate the adoption of new tools, bring technical improvements (automation...) to dedicated instances, and lead IT BRMs in resolving recurring malfunctions - Value Guardian: Strengthen operational performance and measure value creation What a day in the life of the IT Applicative support manager looks like Manage a team of 3 people dedicated to the Application Support: animate the team's activity, follow the indicators (and especially the backlog), decline the team's roadmap Monitor the IT performance of the Finance systems, represent BEST in the Incidents instances of each IT committee (with the SMD/BRM) - 5 SAP platforms: NEO (SAP S4/HANA), PT1, P48, P32, P72 - Peripheral systems used by Finance with non-Best support: ReadSoft, HIP... - Peripheral systems with level 1 and/or 2 support provided by the Application support teams you manage. - Lead an incident follow-up committee with the LPOs and/or Line Finance managers, to share the status of incidents (backlog, processing time, prioritisation...) - Identify during these committees, the recurring incidents for which it is appropriate to open Problem Resolution - Work with different IT stakeholders to speed up the processing of priority tickets Coordinate the waves of system/tool updates impacting BEST Finance employees by mobilizing LPOs (Scope of tests, Execution of tests....) Participate as a technical and functional contributor on projects that require it Be a key player in maximizing the use of tools through the organization of upskilling, identification of technical improvements with LPOs and employees, development in Citizen Dev Mode of automation Be the point of contact for bringing automation requests to the Tech Factory **Stakeholders**: - BEST SL Managers - APL: Local process owner - Local IT Directions / Zone / Group - Global process owners This is what you will need to succeed First and foremost, we love people that are curious, collaborative, eager to have an impact, proactive and who value innovation, autonomy, and team spirit. Secondly, in this specific position, it will be important for you to have: Technical expertise - SAP (ECC et S4Hana) - ServiceNow - BlackLine - Readsoft, Celonis (a plus) Project Management & Cooperation - Ability to work in project mode / rigor / organization - Assertiveness - Ability to manage prioritization - Synthesize and escalate information - Communicate easily with stakeholders - Alert appropriately Service and quality - Be sensitive to the notions of Service Level Agreement & Key Performance Indicators - Meet deadlines - Perform the relevant controls on deliverables Languages French native speaker Professional English (spoken, written) Let us give you 6 other reasons to join us **Joining L'Oréal means joining a company that**: - Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy. - Allows its employees to have a real impact, to test their ideas, to innovate and to build our future. -