Customer Support Officer

il y a 1 jour

Caen, France Yousign Temps plein

**Position Overview**

**Your Missions**

As a Customer Support Officer, your missions will be to:

- **Request Qualification**:Efficiently qualify and redirect a high volume of incoming customer requests.
- **Incident Management**:Communicate effectively with clients during incidents and major bugs.
- **Ownership**:Take full responsibility for defining and resolving incidents collaboratively.
- **Feedback Collection**: Identify trends and gather client feedback to share with the product team.

**About the role**
- As a **true spokesperson for the company,** you will be the first point of contact for our existing clients to help resolve problems and requests.
- You **already have a first experience in Customer Service or Support,** ideally in a **SaaS company**, or in a web, **tech or start-up environment** with a high volume of cases.
- Your **written and spoken communication is impeccable in Italian, in French and in English.**:

- You are at ease in multi-tasking and managing several problems at once, all while approaching your work with team spirit
- You are at ease adapting yourself to new people and situations. For that, you’ll also need to be empathetic, autonomous and patient
- You are detail-oriented, rigorous and have always wanted to grow professionally in a dynamic environment.

**Culture**
- We take ownership - nothing is “not our job”
- We learn fast, then adapt even faster
- We fuel instinct with data
- We build success through alignment
- We keep it simple
- We are pragmatic hybrid workers

**Why join Yousign?**
- A dynamic European scale-up with a product-led culture;
- A team that values autonomy, alignment, and impact, guided by OKRs;
- Regular team events, annual company offsites, and a caring work environment.

**+ Perks and Benefits**
- ** Swile** card - Lunch Vouchers covered by 50% by Yousign = 10.50€.
- **Alan** -**Health insurance: Basic coverage at €62.50/month, 50% paid by Yousign.
- **Life and disability insurance**:100% covered by Yousign.
- **Axomove** - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
- **Transportation**:

- Hybrid workers get 50% off their public transportation passes.
- **Leeto -**Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc.
- **Moka.care**:

- 4 free therapy/coaching sessions and mental health content.
- **10 RTT days/year**:

- **Menstrual leave policy**, **parenthood advantages**, **seniority days off, “journée de solidarité,” etc.**:

- 1 charity day per year, learning & development budget, and more.

**Recruitment Process**

1️⃣ Intro call with Laila, Talent Acquisition Manager - 30 min
2️⃣ Interview with Davy (Head of Customer Services) and Mylene (Team Lead Customer Support) - deep dive into leadership & sales experience - 45 min
3️⃣ Case study presentation - showcase your strategic approach and team leadership - 1 hour
4️⃣ Final chat - culture fit & vision alignment - 30 min

**Equal Opportunity at Yousign

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