Operations Performance
il y a 1 semaine
At Deliveroo, customer experience is at the heart of our mission to build the definitive food company. In this role you'll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo's strategy. We are looking for a critical thinker and future leader who is able to monitor service levels (investigating trends, tracking vs plan), and structure and lead cross-functional initiatives to reduce bad customer outcomes (eg. late orders, missing items, orders not received etc). You will be instrumental in identifying service level improvement opportunities and driving change within the company by managing senior stakeholders across the organisation. You will be working in a dynamic team with cross-functional exposure and will report to the Head of Operations Performance and Strategy for the French market. Key responsibilities include: - **Strategy & Planning**: own the process to define market service level ambitions, forecast financial impact and plan initiatives to systematically address bad outcomes - **Service quality & performance**: perform analysis and derive insights into root causes of bad customer outcomes; report on service performance updates and initiatives progress to senior management - **Deliver initiatives**: identify areas of improvement across the three pillars of the marketplace (restaurants, riders, customers), and partner with local & global functional stakeholders to lead impactful initiatives driving change. **Qualities we're looking for**: - **Analytical and impact oriented mindset**:"doer" attitude with appetite to solve real-world problems and seeking for short term impact (through eg. test and learn approach) - **Insightful, proactive and engaged**: capable of both getting "the big picture" (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders' business knowledge to understand trends, and spot opportunities for customer experience improvement **Profile** - 2-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy - Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently - Strong experience in quantitative and qualitative analytics (excel modelling, database crunching, interviews) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus - Track record in autonomously structuring, coordinating and executing projects - Excellent (oral / written) communication in both English and French. Track record in presenting to a senior audience and influencing decision making - Has strong stakeholder management skills and thrives in a collaborative environment. IFR
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Operations Performance
il y a 2 semaines
Paris, Île-de-France Wakam Temps pleinWho We AreWakam is a B2B2C insurance company that creates white‑label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug platform.With a footprint spanning 32 countries, Wakam is the European leader in digital...
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Operations Performance
il y a 2 semaines
Paris, Île-de-France Wakam Temps pleinWho We Are Wakam is a B2B2C insurance company that creates white‑label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug platform. With a footprint spanning 32 countries, Wakam is the European leader in...
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Performance & Operations manager
il y a 2 semaines
Paris, Île-de-France Euro London Appointments Temps pleinOur client is an international company entering a new phase of growth and transformation.You will oversee the performance and operations of several business units within the Paris region.You will take an active role in managing business units P&L, ensuring high-level customer satisfaction, coaching and mentoring sales teams and leading operations.Working...
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Coordinateur Market Operations Europe de L'ouest
il y a 5 jours
Paris 16e, France LACOSTE OPERATIONS Temps pleinDescriptif du poste - Dans le cadre du plan mondial de transformation de la Supply Chain et avec la volonté d'améliorer notre niveau de service et nos performances au service de nos clients, la Supply Chain EMEA a décidé de revoir et de renforcer ses rôles de coordinateur des opérations de marché. Le périmètre inclut tous les canaux de distribution...
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Vie - Operations and Performance Analyst - Cuba
il y a 1 semaine
Paris, France Pernod Ricard SA Temps plein**Join Havana Club International in Cuba - V.I.E. Opportunity!** **Location**: Ronera San José, near Havana | **Duration**: 2 years | **Start Date**: As soon as possible **Havana Club International**, a joint venture between Pernod Ricard and the Cuban government, is the world’s #3 international rum brand outside the US, proudly exported to over 120...
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Network Product Operations Officer
il y a 2 semaines
Paris, Île-de-France AXA Group Operations Temps pleinA Product Operations Lead (POL) oversees the operations, maintenance, and security of an organization's network infrastructure, ensuring it functions efficiently and reliably. They are responsible for designing, implementing, and managing network processes, as well as providing technical support and guidance to IT teams in the entities and...
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Network Product Operations Officer
il y a 2 semaines
Paris, France AXA Group Operations Temps pleinNetwork Product Operations Officer (User Connectivity) A Product Operations Lead (POL) oversees the operations, maintenance, and security of an organization's network infrastructure, ensuring it functions efficiently and reliably. They are responsible for designing, implementing, and managing network processes, as well as providing technical support and...
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Alternance - Operations Performance Analyst H/F
il y a 2 semaines
Paris, Île-de-France Shiseido Temps pleinAlternance - Operations Performance AnalystORGANISATIONManager : Responsable Performance Supply Chain, Procurement & SustainabilityManagement: nonJob Location: ParisContract type: Alternance or Intern (6 months minimum)Nombre de postes faisant l'objet d'un recrutement: 2RESPONSABILITESConstruction, maintien et analyse des différents indicateurs de la...
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Running Operations Coordinator
il y a 2 semaines
Paris, France Powerdot Temps pleinParis Empowering the Future of Mobility: Join Powerdot's Innovative Team Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We obsess over partnerships. We grow relentlessly: our network, our partners, ourselves. If you’re...
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Retail Performance
il y a 6 jours
Paris, Île-de-France Dweet Temps pleinAbout the CompanyBaobab Collection is an international brand renowned for its premium scented and decorative creations. Committed to quality, craftsmanship, and an unparalleled customer experience, the brand is committed to delivering business growth, operational excellence, and a consistent luxury client experience across its European retail footprint.About...
