Operations Performance

Who We Are Wakam is a B2B2C insurance company that creates white‑label insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission‑driven company dedicated to "enabling transparent and impactful insurance." About the Team You will join the Operations France & Europe team, at the heart of Wakam's activity. Wakam designs insurance products that are distributed by a wide range of partners such as traditional brokers, Insurtechs, and e‑commerce players. This activity involves building and managing complex ecosystems that bring together multiple stakeholders (distributors, reinsurers, third‑party administrators, assistance providers, etc.). The Operations team is responsible for the operational performance and quality of service of Wakam's insurance programs across France and Europe, working closely with partners and internal teams (IT, Product, Finance, Legal, etc.). Your Mission As an Operations Performance Intern for 6 months, your mission is to support the operational monitoring of Wakam's insurance programs in France and across Europe, and to contribute to transversal transformation projects led by the Operations team.1. Operational Monitoring of Partnerships Within the Operations France & Europe team, you will be responsible for the operational follow‑up of several specific partnerships. In this context, you will:Collect, validate and analyse operational KPIs periodically sent by Wakam's partners (distributors, TPAs, etc.), ensuring the reliability and consistency of the data.Monitor the quality of day‑to‑day policy and claims handling, as well as compliance with contractual commitments by partners and administrators.Identify operational issues or dysfunctions that may require corrective measures, and follow up on remediation action plans until resolution.Prepare reporting and presentation materials to support and animate steering committees with partners and administrators (dashboards, summaries of incidents, action plan follow‑up, etc.).2. Contribution to Transversal Transformation Projects You will also contribute to several cross‑functional transformation initiatives, such as:Designing digital dashboards with the IT team to improve the visualisation of operational KPIs and enable automated alerts when performance drifts or incidents are detected.Formalising and improving our end‑to‑end program monitoring processes, including:Rationalisation of the number of external administrators / TPAsDrafting and updating procedures and best practicesDesigning and implementing new operational controlsSetting up and maintaining RACI matrices to clarify roles and responsibilities What You Bring You are a Master's student from a Business School or University, with a specialisation in management, finance, insurance or a related field. You ideally bring:A solid analytical background, with the ability to work with quantitative and qualitative data.An interest in operations, performance management, or insurance / financial services.Very good command of Excel / spreadsheet tools; knowledge of data visualisation or BI tools is a plus.Fluent English (written and spoken); another European language is a plus. Who You Are You will be successful in this role if you:Have a strong attention to detail and excellent analytical skills, enabling you to understand and manage complex operational issues.Are proactive and solution‑oriented, and do not hesitate to propose improvements and smart, pragmatic solutions.Enjoy working in a team within a dynamic and fast‑moving environment.Demonstrate excellent communication skills, both written and oral, and feel comfortable interacting with multiple stakeholders (internal and external).Show positive energy, responsiveness, adaptability and a strong team spirit, essential qualities to support Wakam in its growth. AI & Digital Mindset At Wakam, digital is at the core of what we do. In Operations, this means you:Feel comfortable working with digital tools, dashboards and collaborative platforms.Are keen to industrialise and automate recurring tasks (e.g. reporting, KPI monitoring) in partnership with IT and Data teams.Are curious about how data, automation and AI‑powered tools can improve operational performance and risk monitoring, always in a controlled and documented way.Naturally look for efficient, technology‑driven ways to improve processes, quality of service, and partner oversight. Why Join Wakam? Joining Wakam as an Operations Performance Intern means:Being at the heart of Wakam's business model, directly involved in the performance and quality of our insurance programs.Working in an international environment (France & Europe) with diverse partners (brokers, Insurtechs, e‑commerce players, TPAs…).Gaining hands‑on experience in operational monitoring, performance management, and transversal transformation projects.Collaborating with multidisciplinary teams (Operations, IT, Product, Data, etc.) in a fast‑growing, mission‑driven company.Evolving in a dynamic, caring and meritocratic environment, where interns are given real responsibilities and the opportunity to learn quickly. Hiring Process Our hiring process is designed to be selective, transparent, and respectful of your time: Initial interview with our Talent Acquisition PartnerTo discuss your background, motivations, and answer your first questions about Wakam and the Operations team. Interview with our Head of External Operations Europe (your future manager)To explore your experience and skills in more detail, present the role and missions, and assess the mutual fit. There may be a short additional interview with another team member or a senior stakeholder before finalising the offer.=> Welcome @Wakam More About Us  Check out our website to learn about the 11 cultural markers that make Wakam truly special If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you   What Makes Us Unique:  • True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat • Flat hierarchical system promoting direct impact and autonomy • Monthly dedicated time for personal growth and skills development • Lunch voucher with Swile card • A meaningful company: we became a Mission-driven company in March 2021 • Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career.    At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :   Communication & Knowledge Management • Foster transparent collaboration across our flat organizational structure • Share knowledge freely in our highly collaborative environment • Contribute to our collective intelligence through open dialogue   Curiosity • Embrace our monthly for learning and skills sponsorship • Think big and challenge conventional insurance norms • Stay eager to learn and explore new possibilities   Continuous Improvement • Take initiative to transform the insurance industry • Turn challenges into opportunities for innovation • Constantly evolve our ways of working   Outcome Oriented • Focus on impact rather than hierarchy • Drive results through clear objectives and autonomy • Transform bold ideas into concrete solutions   At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.