Customer Experience Representative

il y a 1 semaine

Paris, France Sendinblue Temps plein

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

We are looking for an French native speaker to join our team

**Responsibilities**:

- Manage and resolve daily client tickets.
- Ensure that clients questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Report, analyse and resolve system, clients and operational issues that impact
- Strive to provide all customers with outstanding customer experience
- Grow client relations and work closely with the tech team to identify bugs.

**Skills required**:

- French native (mandatory)
- Customer focused
- At least a first experience in customer management focused on retention
- Experience in Customer Success, Customer Service or Customer Support
- The ability to jump right into a fun and relaxed office culture
- SaaS experience is a plus

**Benefits**:

- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
- Meal vouchers - Swile (12,5€ per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents

..and more

**Meet us**:

- HR Video call
- A Case Study to do at home
- An interview with your future Team Lead
- An interview with our Head of Customer Care

**Note**:
Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.

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