Internship - Customer Success

il y a 2 semaines

Paris e, France Digimind Temps plein

**Who are we?**

Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. With offices in New York, Paris, Singapore, Grenoble, Rabat, Buenos Aires, Mexico, Madrid and Amsterdam, Digimind is serving numerous customers worldwide. Digimind is part of Onclusive, a global partner for public relations and Communications success.

**What are we looking for?**

With clients all over the world, we ensure the quality of our eReputation and Web Intelligence projects enablement and deployment. In that context, our team of Customer Success Managers (CSM) are the key contact for the client. The CSM coordinates the activities on the project with all other Digimind Services stakeholders. His core missions are the onboarding of clients, the definition of clients requirements, and more globally the management of the whole client lifecycle.

Today, Digimind is looking for a Customer Success intern who will support our CSM team by designing processes and selecting the right tools in order to help the team improve its global efficiency.

**What are your key responsibilities?**

This role aims at consolidating processes and tools based on “state of the art” standards on the market. It really is a multi-hat activity which will allow the intern to discover Digimind activity, understand what Customer Success means in a SaaS company, and develop skills in formalizing processes and useful content for our CSM team. Among other activities, but not limited to, you will work on the below tasks.
- Map our clients with key job functions and associated missions, in order to help our team to understand who they are working with and what for,
- Put in place the right processes for the monitoring of clients’ usage statistics and the alerting of CSM, should it be needed.
- Benchmark CSM activity management tools in order to improve team’s efficiency,
- Track and consolidate different type of activity data into dashboards,
- Create new CSM courses in our Digimind Academy on key topics for the activity,
- Actively participate in our One World CSM meetings
- Etc.

**What are our requirements?**

We are looking for someone who is interested in working in a digital company, willing to learn about the Customer Success activity and ready to participate in multiple tasks which will help our team improve its efficiency.

We ideally are looking for
- a 3 to 4 years post-bachelor,
- Bilingual French & English,
- Interested by softwares, tools, and processes,
- With a positive attitude and strong work ethic,
- Creative, resourceful, and out-of-the-box thinker.

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