Internship : Customer Success

Outsight's software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. You can find below an interesting link about who we are and what we do : Insights about Outsight
Our Passenger Flow Traffic Monitoring solution is trusted by the world's leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience.  We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Context :
As part of the Customer Success team, you will work closely with our Customer Value & Analytics Specialist to help customers maximize the value of the Shift PFM platform. Your mission: turn data into actionable insights, support dashboard creation, and contribute to the continuous improvement of our analytics solutions. This internship is perfect for a data-driven student passionate about operational analysis and customer experience, eager to learn in a fast-paced, tech-savvy environment.
Responsibilities :
1. Data Analysis & Visualization Support Assist in designing and updating dashboards (Live View, Insights Module) for airport customers using tools like GoodData. Participate in analyzing historical data to identify trends and improvement opportunities (e.g., wait times, passenger flow). Help configure KPI-based alerts for real-time monitoring. 2. Standardization & Documentation Contribute to creating reusable templates (reports, dashboard configurations) to accelerate customer deployments. Document best practices and customer feedback to enrich our internal knowledge base. 3. Collaboration & Training Work with Field Application Engineers and Sales Engineers to understand customer needs and translate them into data-driven solutions. Assist in preparing training materials and user guides for customer enablement. 4. Voice of the Customer Gather and synthesize customer feedback to inform product roadmap decisions. Support the preparation of client review presentations and materials. Customer Onboarding: Assist in onboarding new customers, ensuring they understand our product and its value. Customer Support: Respond to customer inquiries, troubleshoot issues, and escalate when necessary to ensure timely resolution. Data Analysis: Monitor customer health scores, usage metrics, and feedback to identify trends and opportunities for improvement. Collaboration: Work with Sales and Product teams to communicate customer needs and contribute to product enhancements. Documentation: Help create and update customer-facing materials, such as FAQs, guides, and training resources. Feedback Loop: Gather and analyze customer feedback to inform internal teams and improve the overall customer experience. Projects: Participate in special projects aimed at improving customer engagement, retention, and satisfaction.
Requirements for the role :
Education: Currently pursuing a degree in Engineering, Business, Data Analytics, or related field (Bachelor's/Master's level).
Technical Skills: Interest in data visualization and BI tools (GoodData, Power BI, Tableau, etc.). Basic SQL knowledge is a plus. Proficiency in Excel/Google Sheets (advanced formulas, pivot tables).
Soft Skills: Curiosity, analytical mindset, and attention to detail. Strong teamwork and communication skills (English and French). Customer-focused attitude and eagerness to learn.
Nice-to-Haves: Understanding of airport operational KPIs (wait times, resource utilization). Interest in generative AI or SaaS solutions.

Why join us? 
Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world's most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.
As a 7-time Gartner-recognized category-defining leader with dozens of global awards including "Edge AI Product of the Year," "LiDAR Leader Award," "CES Best of Innovation" and many more, we're backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.
Join our international team of world-class experienced engineers and business leaders solving humanity's most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.
Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.
This isn't just an internship - it's a chance to help build a team and a function from the ground up. You'll have a real voice in shaping how we engage with our customers and contribute to the culture of a growing company. We value curiosity - please write "AI is just a tool" on your application message - initiative, and teamwork, and we're committed to helping you grow both personally and professionally. If you're excited about making an impact and being part of something meaningful, we'd love to have you on board. 
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.  

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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