IT Operations Assistant

il y a 6 jours

Paris, France Flowdesk Temps plein

Are you passionate about troubleshooting technical issues related to hardware, software, and network connectivity? Do you enjoy setting up new user accounts and configuring devices? Are you always looking for ways to optimize business processes and increase efficiency through automation? Then we may have the perfect apprenticeship for you

**Assisting the IT Ops Manager, you main missions will be**:

- Provide N1 & N2 end-user support, including troubleshooting and resolving technical issues related to hardware, software, and network connectivity
- Assist in employees' onboarding and offboarding by setting up new user accounts, configuring devices, and revoking access as necessary
- Work on automation projects using Workato to optimize business processes and increase efficiency
- Write technical documentation to ensure that procedures are documented accurately and kept up to date
- Manage updates and upgrades on computer and mobile fleets to ensure that all devices are up to date with the latest software versions and security patches
- Configure and manage Jira to ensure that projects are delivered on time and meet client requirements
- Conduct inventory management of computer equipment to ensure that hardware assets are accurately tracked and managed
- Create user documentation and related communications when necessary (ex: new major feature, update guidelines, etc)

**Requirements**:

- Fluency in both French & English is mandatory
- Excellent communication skills and ability to explain technical concepts to non-technical clients
- Ability to work autonomously and as part of a team
- Good organizational and time management skills with the ability to prioritize tasks and meet deadlines
- Basic knowledge of computer hardware, software, and network fundamentals
- Familiarity with macOS and iOS environments
- Strong interest in technology and eagerness to learn new technologies and concepts
- A previous experience in the IT domain (networks, system administrations, etc) would be a plus
- Technical knowledge of Network (VPN, VLAN, Unifi solution) and Hardware Management system is a plus (Jamf)
- Basic experience with automation tools and technologies (eg: Zappier, Make or Workato) would be a plus

**Here's what you can expect if you apply**:
1. HR call (10')
2. Technical Interview (60')
3. Chat with the HR Team (30') and the Head of Department (30')

On the agenda: discussions rather than trick questions These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job

**Benefits**

International environment (English is the main language)
A sustainable mobility agreement (and the mandatory 50% of transportation costs of course)
Swile lunch voucher of €9.25/day (60% covered)
100% Alan Blue covered for you and your children
Top of the range equipment: Macbook, keyboard, laptop stand, 4K monitor & headphones
Team events and offsites
Coming soon: gym memberships, international mobility & lot of other cool benefits

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