Senior Key Account Manager
il y a 5 jours
OverviewSenior Key Account Manager at Skello – lead strategy and revenue growth for our key client portfolio.About SkelloSkello is a leading HR technology platform that simplifies planning and management for field teams across Europe. With 25,000+ companies and 600,000 employees trusting us, we empower teams with smart tools such as the Skello Assistant and smart planner. Our mission: become the go‑to HR solution for field teams in Europe.Culture & ValuesSHIFT – have each other’s back, set the bar higher every day, imagine tomorrow, focus on customers first, and take work seriously (not ourselves).Key ResponsibilitiesRetention & Churn Management – analyze customer behavior data to identify churn risks; design and execute proactive, personalized retention strategies; manage crisis situations and negotiate renewal terms; maintain high satisfaction for strategic accounts.Expansion & Commercial Growth – identify upsell and cross‑sell opportunities; lead complex negotiations for contract expansions; reach revenue growth targets on the assigned portfolio; nurture relationships with VP and C‑level decision makers.Team Leadership & Structure – help build and grow the Client Success team for large accounts; collaborate with Product and Tech to define roadmaps; implement client management standards and performance indicators; share best practices across Sales and Product.Qualifications5+ years in Customer Success, Account Management or similar commercial role.Success managing strategic accounts with ARR > €100K.Expertise in complex, multi‑party negotiations.Strong communication and stakeholder engagement skills.Client obsession and high service orientation.Adaptability to a rapidly evolving, high‑growth environment.Benefits & Perks📽️ Tickets restaurant via Swile – 55% coverage.🏋️♂️ Collective sports classes – Monday evenings.🏖️ 8 RTT days (10 for sales/BDR on hourly contracts) plus paid holidays.🚀 Comprehensive onboarding program.🎉 CSE Happy Pal – 20€/month sports and culture subvention.👶 Inclusive parental leave – 5 extra days, birth bonus €175 via Sidecare, free child mutuelle.🚇 Central offices – Paris and Lille, accessible by public transport.Interview ProcessTA interview with Hugo – 30 min phone.Business interview with Minéa (Head of Account Strategist) – 45 min onsite.Case study with Paul and Philippe (VP Strategy & VP Sales) – 1h onsite.Vision interview with CEO Quitterie – 30 min onsite. #J-18808-Ljbffr
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