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OverviewSenior Key Account Manager at Skello – lead strategy and revenue growth for our key client portfolio. About SkelloSkello is a leading HR technology platform that simplifies planning and management for field teams across Europe. With 25,000+ companies and 600,000 employees trusting us, we empower teams with smart tools such as the Skello Assistant and smart planner. Our mission: become the go‑to HR solution for field teams in Europe.
Culture & ValuesSHIFT – have each other’s back, set the bar higher every day, imagine tomorrow, focus on customers first, and take work seriously (not ourselves). Key ResponsibilitiesRetention & Churn Management – analyze customer behavior data to identify churn risks; design and execute proactive, personalized retention strategies; manage crisis situations and negotiate renewal terms; maintain high satisfaction for strategic accounts. Expansion & Commercial Growth – identify upsell and cross‑sell opportunities; lead complex negotiations for contract expansions; reach revenue growth targets on the assigned portfolio; nurture relationships with VP and C‑level decision makers. Team Leadership & Structure – help build and grow the Client Success team for large accounts; collaborate with Product and Tech to define roadmaps; implement client management standards and performance indicators; share best practices across Sales and Product.
Qualifications5+ years in Customer Success, Account Management or similar commercial role. Success managing strategic accounts with ARR > €100K. Expertise in complex, multi‑party negotiations. Strong communication and stakeholder engagement skills.
Client obsession and high service orientation. Adaptability to a rapidly evolving, high‑growth environment.
Benefits
& Perks📽️ Tickets restaurant via Swile – 55% coverage.🏋️♂️ Collective sports classes – Monday evenings.🏖️ 8 RTT days (10 for sales/BDR on hourly contracts) plus paid holidays.🚀 Comprehensive onboarding program.🎉 CSE Happy Pal – 20€/month sports and culture subvention.👶 Inclusive parental leave – 5 extra days, birth bonus €175 via Sidecare, free child mutuelle.🚇 Central offices – Paris and Lille, accessible by public transport. Interview ProcessTA interview with Hugo – 30 min phone. Business interview with Minéa (Head of Account Strategist) – 45 min onsite. Case study with Paul and Philippe (VP Strategy & VP Sales) – 1h onsite.
Vision interview with CEO Quitterie – 30 min onsite. #J-18808-Ljbffr
