Key Account Manager

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
YOUR ROLE
As a Key Account Manager, you will be responsible for managing and developing a portfolio of key project cargo accounts, driving business growth and market penetration in a particular industrial vertical(s).
Your primary focus will be on building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions. Additionally, you will play a critical role in acquiring new business opportunities and turning them into long-lasting partnerships.
This role requires a deep understanding of key industrial sectors and customer requirements, enabling you to proactively propose innovative solutions that meet both customer objectives and the company’s business goals.
You will also be expected to contribute to strategic discussions, sharing insights and ideas to further enhance the organization and its offerings.
WHAT ARE YOU GOING TO DO?
Manage, maintain, and expand a portfolio of key project cargo accounts across various industry verticals
Lead efforts in market sizing, segmentation, and penetration to drive business growth within the regional market
Build and nurture strong relationships with decision-makers and negotiators within key accounts, acting as the voice of the customer to ensure initiatives meet requirements and boost customer loyalty
Play a vital role in the development and execution of sales strategies, action plans, and commercial initiatives aimed at meeting or exceeding business growth targets
Serve as the main point of contact between clients and project teams, ensuring customer requirements are effectively communicated and initiatives align with client needs
Oversee the full lifecycle of projects, maintaining close contact with clients at every stage to ensure satisfaction and successful delivery of services
Prepare annual sales budgets, compile and report on customer performance metrics, and conduct regular client visits and presentations to showcase service capabilities and offerings, performances and project proposals
Collaborate closely with the sales organization and the pricing and commercial desks, ensuring aligned efforts and strategies
WHO ARE WE LOOKING FOR?
Postgraduate degree in International Trade or a related field, with at least 5 years of experience in sales, operations, or shipping activities, ideally within the project cargo sector
Proficiency in English (both written and spoken) is essential, with strong interpersonal skills and the ability to build relationships across all levels of an organization
Demonstrated ability in business negotiations, problem-solving, and strategic thinking
Strong IT skills, particularly in Excel and other Office tools
A proven track record of working both independently and as part of a team, with excellent organizational skills and attention to detail
An in-depth knowledge and appreciation of the project cargo market and environment is highly desirable and will be considered a strong plus
Previous experience as a Key Account Manager or in a similar role is highly desirable.
Come along on CMA CGM’s adventure