Customer Service Representative Supervisor

il y a 3 jours

Le MesnilAmelot, France Sage Parts International Temps plein

**Sage Parts** is the world market leader in replacement parts for aviation ground support equipment. We are continually extending our presence throughout the global aviation marketplace, bringing parts and GSE services closer to their point of use with a growing number of onsite parts facilities at airports throughout the world.

**Sage Parts** continually works to increase parts availability for our customers by offering a constantly updated inventory of every part for every GSE brand and model. We redesign many parts to enhance quality and provide superior performance and reliability under the harshest airport ramp conditions.

Our customers range from the most prominent international air carriers to the smallest regional airlines; freight carriers, package companies, ground handling companies, GSE service and maintenance companies, GSE manufacturers, and parts resellers.

**Our ideal candiate**:

- Passionate about customer satisfaction.
- Energetic, dynamic, multitasking.
- Hands on, able to back up anyone in his / her team.
- Organized and methodic.
- Analytical and assertive.

Advanced use of ERP systems in a distribution environment.

100% fluent in French and English (verbal and written), Spanish would be a plus.

Minimum 3 - 5 years supervisory experience.

**Main Tasks**:
He or she will also work closely with our main customer portfolio to make sure we deliver

service level as per contractual agreements.

Lead, support, drive, motivate and back up EMEIA CSR Team
- 9 people
- 3 in CDG and 2 in BOD
- 2 in UK (MAN)
- 2 in Dubai (DXB).

Monitor CSR time to execute, quality of work and productivity.

Organize and coordinate the reporting and flow of priorities with Supply Chain and

Purchasing on Backlog.

Train and maintain team professional knowledge to ensure all staff members are following

procedures and provide solutions to customer in due time.

Ability to work 360 and interact with SAGE other departments (Sourcing, Purchasing,

Pricing, Operations and Sales)

Strong skills in Microsoft office package with strong excel ability.

Knowledge or experience in global automotive parts industry distribution and marketplace

**Deliverables**:
1. Time to respond to customers

2. Time to process orders

3. Time to deliver and open orders aging

4. Returns and claims aging

5. Accuracy of the invoicing process

Type d'emploi : Temps plein, CDI

Salaire : 40 000,00€ à 50 000,00€ par an

Programmation:

- Du lundi au vendredi
- Travail en journée

Lieu du poste : In person

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