Customer Success Manager

**HELLO THERE PEOPLE AT HUMANOO ARE HAPPY TO GREET YOU**

With a team of over 80 people from over 25 different nationalities, Humanoo is building a one-of-a-kind holistic platform that makes people healthier. We are ambitious and goal-oriented and enjoy working by creating a positive atmosphere.
Join Humanoo as a **Customer Success Manager (f/m/d) France** in our **Paris office** to scale our digital engagement platform to the next level
**Your mission in a nutshell**:Through your proactive and data-driven approach you will build strong relationships with our customers, develop a deep understanding of their needs and support them in successfully implementing Humanoo throughout their organisation.
Our **Customer Success Team** is working very closely with our clients, ensuring a top-notch experience from onboarding to subscription renewal. Our teams are based in Berlin and Paris, and each member is responsible for the satisfaction and success of his or her customer portfolio.

**HOW YOU WILL SPEND YOUR TIME**:

- You will manage a portfolio of B2B Key Accounts and be responsible for the retention and growth of your accounts.
- Create a long-lasting partnership by providing your tech expertise and acting as a trusted long-term partner for your clients
- You develop a deep understanding of your customers’ needs and ensure your customer’s KPIs are met
- You define a successful collaboration strategy with your customers, ensuring regular touchpoints and demonstrating proactive attitude
- Together with the client, you create a roadmap for the facilitation of the HUMANOO app (notifications, messages, challenges,...) to support the implementation and integration of the service within the company.

**WHAT YOU SHOULD BRING TO THE TABLE**:

- You have at least 2 years of experience in Customer Success or similar field
- You bring in strong communication skills in French and English
- You are analytical and can identify trends and make predictions based on data
- You understand and take ownership of the objectives to be achieved within a limited timeframe and demonstrate autonomy and determination
- You are passionate about understanding your customers and helping them succeed
- You know how to negotiate, anticipate commercial discussions, take action to maintain a quality portfolio (contractual discussions, negotiating the implementation of commercial tools, etc.)

We aspire to find a person with outstanding add-in expertise and a unique personality for our team. We are a diverse bunch of people, so there is no specific profile that will be 'the perfect fit

**WHAT IS OUT THERE FOR YOU?**
- **We build champions**:your growth is essential to us: we offer performance cycles every 6 months to identify successes and growth opportunities. You can take advantage of a personal development budget and up to 3 days for learning activities. We enjoy constantly exchanging and learning from each other through shadowing, learning sessions, and enduring collaboration.
- **We win together, and we lose together**: we have an international team of people from more than 25 different nationalities. We share one thing in common: we value regular peer-to-peer and management feedback. We believe in growth through dialogue and by asking the right questions: Management is happy to listen to you on open Monday all-hands or by a coffee chat.
- **We balance speed and quality**: we believe in agile and autonomous work, where priorities matter. We like to try new ideas and value A/B testing when developing our product and daily work.
- **We believe in INTEGRITY**:everyone is entitled to a healthy and balanced life, and we support it through additional health insurance, substitution for lunches, mobility, internet, and a discount for Urban Sports to support your regular physical activities.
- **We enjoy flexibility at work and recognise the importance of team bonding**: for this, we have chosen the hybrid work approach. Do you prefer to work from the beach? No problem With our remote working policy, you can do it too.
- **We are ONE TEAM**:Every newbie starts with a detailed onboarding. In your first days, you meet stakeholders and learn about our history, processes, product, strategy, and vision. We value collaboration and flat hierarchies: our management is always approachable for feedback and new ideas.
- **We are committed, driven, and inspired**: we value people who take ownership of their ideas and implement them. With us, you can see the real impact of your work We are committed to growing: each quarter, we conduct an anonymous survey to see where we can improve as a company.

**HUMANOO** is an automated* DIGITAL CORPORATE WELLNESS SOLUTION* for corporations and insurances worldwide that helps people lead healthier lives.
HUMANOO has offices in Berlin and Paris and helps users to improve physical and mental health by offering customized, on-demand programmes for fitness, yoga, mindfulness, sleep, and nutrition.
HUMANOO's pioneering