Junior Application Support Engineer

Botify is a global, enterprise software company focused on enabling the most ambitious brands to leverage organic search as a high-impact, performance marketing channel.

Powered by AI and a proprietary unified data model, Botify’s platform ensures web and mobile sites are optimized for search - increasing the number of pages seen, indexed and ranked by search engines - the foundation of being found by consumers in today’s dynamic digital environment.

As the leader in organic search innovation, Botify is trusted by more than 500 of the world’s most visible brands, including Expedia, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times, all of whom have succeeded in leveraging organic search for exponential, long-term results and revenue growth.

The Junior Application Support Engineer is key to customer happiness at Botify. The Application Support Engineer is always there to take any request into account, solve the request, or provide follow-up while it is being solved. As an Application Support Engineer, you’ll receive requests from customers and internal teams such as Sales, Customer Success, Customer Delivery, and Professional Services. Your goal is to answer them precisely to limit back-and-forth and expedite customer satisfaction.

**Your responsibilities**:

- Aid the Client Experience (CX) team and the customer with technical setup, including LogAnalyzer, RealKeywords, SiteCrawler, SpeedWorkers and PageWorkers.
- LogAnalyzer Setup: Communicate to customers our expectations regarding logs delivery, advise customers on suitable solutions depending on their architecture and technologies, validate customer-provided log format and content, create the technical configuration suited for the logs provided, ensure correct configuration, and ensure the nightly ingestion is working
- RealKeywords Setup: Walk customers through linking Google accounts to Botify so that we're able to fetch their Keywords data
- SiteCrawler Setup: Advise customers on setting up and scheduling crawls of their website, or, directly setup crawls on their behalf
- Investigate when data is not correctly provided to customers
- Investigate technical feedback and issues from customers and then communicate, fix, and escalate bugs to Engineering, keeping customers informed of the resolution
- Ensure reports are generated as expected and fixed in the case of data-related incident or customer-specific issues

**Your qualifications**:

- 2+ years of Application Support experience
- You are a customer happiness-driven person, who is excited to work and solve technical challenges in an ambitious environment
- You have a technical background; you enjoy being immersed in a technical environment; but you're not a full-day developer
- You possess some Linux knowledge (command line use, file lookup and removal, script execution)
- You are a fast-learning problem solver, curious, and autonomous
- French and English proficiency are mandatory
- Knowledge of Git and Gitflow is a plus

For more information about the support team, please visit our tech blog.

**What We Offer**
- To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Location: brand new offices in the center of Paris (12 rue d’Amsterdam, straight out of Gare Saint-Lazare)
- Flexible Remote Policy & Working Hours
- Attractive Remuneration Package with BSPCE (for Permanent full-time role - CDI)
- Fun office culture & regular outings such as Team Off-Sites, Annual Kick-Off, Quaterly Team Lunch, Thirsty Thursdays etc.
- Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc.
- Compelling growth perspectives
- Start date: as soon as possible

Learn Fast. Progress Faster.
- Go the Extra Mile. It’s Never Crowded.
- Work Hard. Stay Humble.
- Be Bold. Be You.

Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.