Business Relationship Manager for Sales

il y a 1 semaine

SaintBarthélemyd'Anjou, France HITACHI ASTEMO EUROPE GMBH Temps plein

**Description**

Includes the following for the specific of Sales Administration global function associated capabilities and processes.

**Process design and implementation**
- Define and own the Order-to-Cash (O2C) process from technical perspective, including customer EDI, at the global and enterprise level
- Collaborate with the business E2E process owners as well as functional departments on global, regional, and site level to implement standard O2C processes
- Work closely with E2E process owners, sales leaders and major stakeholders and ensure the process definition is aligned with the enterprise vision
- Work with IT and SI counterparts for successful solution validation, process design, solution implementation, testing, and roll-out
- Ensure compliance to corporate policies, regulatory guidelines and internal controls for concerned countries.
- Act as expert and focal point for the development and enhancement of the O2C solution and provide support to local super-users / stakeholders on crucial functionalities and/or issues

**Process operations and optimization**:

- Ensures the timely and accurate delivery of O2C Operations to internal customers
- Ensure that adequate and updated process documentation exists and is used
- Handle queries and escalations, respond to critical vendor and internal customer inquiries
- Drive innovation and implementation of new technologies to improve the O2C process
- Drive standardization and harmonization of O2C processes

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