Program and Student Services Assistant

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
While this Program and Student Services Coordinator
- Internships contributes to all aspects of programming including the preparation and execution of student & faculty housing, student arrivals, orientation, excursions and activities, the main focus of the position is coordinating CEA CAPA Paris’ Internship Program.

**What You’ll Do**:

- Source local internship opportunities for CEA students
- Establish internship placements based on compatibility and good fit for each internship student
- Liaise with internship companies, CEA faculty, CEA headquarters and students to ensure successful experiences
- Set up advising meetings with current students to ensure positive progress in internships.
- Contribute to researching and evaluating housing options to augment CEA housing inventory.
- Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles
- Participate in the housing placement process using CEA housing software.
- Resolve housing issues and maintenance requests.
- Contribute when needed in sourcing, organizing and facilitating bookings for orientation, co-curricular activities and excursions for standard and custom programs
- Establish opportunities for students to engage with local culture and language
- Develop and participate in activities and excursions as assigned
- Conduct portions of student orientation as assigned
- Be responsible for general office duties as assigned
- Provide day to day advising and attention to students’ information and support needs (doctor appointments, general questions, required information)
- Participate, encourage and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
- Attend CEA CAPA activities and excursions where assigned.
- Participate in the CEA CAPA emergency cell phone rotation
- Fluency in spoken and written English and French.
- University Degree (equivalent to Bachelor’s), Master’s preferred.
- Must be authorized to work in France.
- Solid computer abilities (Microsoft Office and Internet proficiency).
- Excellent administrative and organizational skills.

**Key Attributes**
- Excellent communication skills
- Previous experience working in customer service
- Experience in working with groups
- Mature, resourceful, outgoing and assertive
- Proactive, flexible and able to work under pressure
- Team player and responsive
- Organization skills
- Knowledge of the city and its cultural/leisure offer
- Networking skills
- Empathy and inclusive mindset
- Enthusiastic about studying abroad and international education
- Tech savvy and able to work on various platforms (Microsoft suite, Salesforce, etc)

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.

**Contract Type**: CDI

**Hours**: Full Time 39h per week

**Start Date**: ideally late November 2024, but flexible

**Work Environment**: CEA CAPA office Paris 3rd arrondissement. Required travel within Paris city limits and on selected meeting, excursion and activity locations within Western Europe.
- Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._