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**Customer Service Specialist - France (H/F)**
Filiale Française de Natus Medical Incorporated, entreprise internationale de vente d'équipements de diagnostic médical (domaine de l’équilibre et de l’audition), **NATUS MEDICAL SAS** recrute **un(e) spécialiste Customer Service (H/F) à temps plein en CDI** pour nos locaux de Massy (91).
Au cœur du service client, vous assisterez dans les tâches administratives liées à l'activité et contribuerez au développement du service.
Poste en CDI à temps plein à pourvoir rapidement.
**Tâches essentielles et responsabilités du poste**:
- Saisie et suivi des commandes
- Facturation
- Saisie des demandes de maintenance et réparations
- Standard téléphonique
- Envoi de petits colis
- Etablissement des devis (vente d’accessoires et interventions techniques)
**Qualifications requises**:
- Travailler en équipe réduite et en autonomie.
- Maintenir une communication de qualité avec les clients
- Répondre aux demandes des clients.
- Suivre les procédures administratives.
- S’adapter rapidement aux logiciels informatiques, maîtrise du Pack Office, et expérience avec un ERP ou un logiciel de gestion du stock/de facturation.
- S’adapter au changement et gérer la pression
**Cursus et expérience souhaitée**:
BAC+2, expérience similaire d'un à deux an souhaitée.
- Langues parlées:_
Français (courant) et Anglais (très bon à courant)
**Rémunération**:
- Selon expérience de 28K€ à 31K€ pour 37.5h par semaine.
- Bonus annuel de 4% à complétion des objectifs de l'entreprise
- Mutuelle compréhensive
- Environnement de travail international
- Accommodations en télétravail possible