Customer Service Specialist

il y a 3 jours

Paris, Île-de-France TBO Temps plein

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our
global
team.

* Please apply only if you're fluent in French + English

** We can offer Employment Contract

Job description:

  • Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
  • Coordinate offline requests with internal departments.
  • Handling bookings/cases with last-minute and on-spot challenges to solve problems.
  • Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
  • Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
  • Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
  • Operating a few online systems at once, providing service to travel agents.
  • Responsible to solve operational and administration cases/tasks from A-Z

Qualifications:

  • Service oriented persona with high communication skills
  • Independent, self-motivated, patient, and goal-oriented work style, solving problems.
  • Can control and lead multiple tasks, activating all resources to efficiently solve cases.
  • Experience working B2B with travel agents/ business professional in the industry.
  • Ability to adapt quickly to new technologies, products/system, and company procedures.

Interested? Please send English CVs only.

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